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Forum Discussion
Doctorold
May 01, 2017Star
Orbi IOS app won't connect to network
I recently discovered the Orbi app after having had my network setup for some time. But the app won't connect to the wifi network I've created. I'm wondering if it's because the name of the network...
DarrenM
May 02, 2017Sr. NETGEAR Moderator
Hello Doctorold
It should not cause a issue as long as you are connected to that wifi network when using the app.
DarrenM
- gersteinMay 04, 2017Initiate
I am having the same issue. Set up the network and it is working fine but when I try to connect with the app (either the Orbi app or the the Netgear Genie app) it just times ut. Verified I am on the wifi network from the Orbi and still does not work. Suggestions?
- pwc73mgbJun 25, 2017Guide
I am having same issue. Had Orbi for a week and can't connect via phone app. Can via web. Get message network server busy, try again later. If fails constatnly, power cycle. I have power cycle numerous times and still can't get connected. NETGEAR - seems several people have this issue and you have not responded, please help. You make a big thing out of being able to manage via phone.
- tmlfan007Jun 25, 2017Initiate
What I've been able to determine is that the Orbi App WILL NOT work at all if you have IPV6 turned on. If you go into the IPV6 tab, and disable it - the app will once again work. Same problem exists with the Genie app.
- paperboyDec 21, 2017Initiate