NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi Lan connection issues
Hi!
My orbi system (RBR50 with 2 RBS50) has been great, it provides strong and reliable wifi everywhere but recently a major bug has been troubling me. The system will randomly drop LAN communication between segments. Example: devices connected to Satellite 1 (both wired/wireless) won't be able to ping devices on Satellite 2 (or vice versa) or sometimes devices on Satellite 2 won't be able to ping devices the Router and vice versa.
I have tried all suggestions, factory resetting, disabling armour and circle, setting ip reservations for all devices, setting a wifi channel and loading voxel firmware. So far loading voxel firmware has decreased this problem significantly but it is still there.
This issue will happen at random but if I put stress on the network, such as streaming from a camera, the lan will break down. When this happens everything usually recovers within a minute unlike when it happens randomly. (such as in the middle of the night) This is very frustrating due to my use of many IOT devices that rely on talking to my server.
A guaranteed way of recovering the network is restarting a or all satellite(s).
Does anybody know of a solution or some recommendations?
Thanks in advance!
27 Replies
Have you tried disabling one of the satellites? maybe its an issue with a specific satellite.
Are your satellites hardwired in or using the wireless backhaul?
Any switches connected? (if so, what models)
What gateway is the router connected to?
> Maybe its an issue with a specific satellite.
It happens on both of them. More so for the devices in between the router and one of the satellites. A reboot of the satillite fixes it.
> Are your satellites hardwired in or using the wireless backhaul?
Wireless backhaul. I cannot wire them.
> Any switches connected?
Netgear unmanaged GS308. This shouldnt effect the orbi due to being unmanaged.
> What gateway is the router connected to?
Just a NBN Arris box for internet. This would not effect the orbis routing capability.
What arris box is it?
Brick walls are great for creating instabilities between router/satellites.
have you tried using powerline or moca adapters to hardwire in the satellites?
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteIs Armor or Circle enabled on the RBR?
joshuap wrote:Hi!
My orbi system (RBR50 with 2 RBS50) has been great, it provides strong and reliable wifi everywhere but recently a major bug has been troubling me. The system will randomly drop LAN communication between segments. Example: devices connected to Satellite 1 (both wired/wireless) won't be able to ping devices on Satellite 2 (or vice versa) or sometimes devices on Satellite 2 won't be able to ping devices the Router and vice versa.
I have tried all suggestions, factory resetting, disabling armour and circle, setting ip reservations for all devices, setting a wifi channel and loading voxel firmware. So far loading voxel firmware has decreased this problem significantly but it is still there.
This issue will happen at random but if I put stress on the network, such as streaming from a camera, the lan will break down. When this happens everything usually recovers within a minute unlike when it happens randomly. (such as in the middle of the night) This is very frustrating due to my use of many IOT devices that rely on talking to my server.
A guaranteed way of recovering the network is restarting a or all satellite(s).
Does anybody know of a solution or some recommendations?
Thanks in advance!Thanks for the response
Currently version V9.2.5.2.13SF-HW of voxel is loaded since i have found it to work best.
The satellites are ~10m and 15m away from the main base. They get good backhaul signal.
The house is around 221 meters^2 With brick walls that like to block wifi signal in some areas, and thats why we got orbi.
Both armour and circle are disabledHope you can help!
You'll need to refer here for help and info since you have Voxels FW loaded:
https://www.snbforums.com/forums/netgear-ac-wireless.53/
Thank you.
