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Forum Discussion

CottonFarmer's avatar
CottonFarmer
Aspirant
Dec 29, 2020

Orbi LBR20 won’t connect to my home smart devices

I replaced my hotspot Netgear MR1100 with the Orbi LBR20 and now my smart thermostat and smart light switches won’t connect to the internet. Everything worked fine with the hotspot. Any help would be appreciated!

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jan 04, 2021

    Hi CottonFarmer

     

    Welcome to NETGEAR Community!

     

    Is there any error message when you try to connect the home smart devices?

    Have you tried resetting the home smart devices?

     

    Regards,
    Blanca
    Community Team

     

    • CottonFarmer's avatar
      CottonFarmer
      Aspirant
      Jan 05, 2021
      No error message, they see the router but when I put the encryption code in they won’t connect. Is there some sort of firewall built into the Orbi and it thinks that it’s not safe to connect? I have no idea...it’s aggravating. I spent all this money on smart devices and they are basically useless now.
    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jan 12, 2021

      Hi CottonFarmer

       

      I have sent you a message. Please check your inbox.

       

      Regards,
      Blanca
      Community Team