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Forum Discussion

GDMACK's avatar
GDMACK
Star
Nov 08, 2017

Orbi loosing Internet Connection

I have had my Orbi RBK50 for a week or so.  It is set in AP mode with my Comcast modem/router as my primary router.  I am very frustrated that the Orbi keeps losing internet connectivity, sometimes o...
Orbi
Orbi drops internet connectivity.
Troubleshooting
Vresente's avatar
Vresente
Aspirant
Nov 09, 2017
I get the same issue , but mine stay connected to the Internet but the light of my Orbi router remains Pink/Purple ?
st_shaw's avatar
st_shaw
Master
Nov 09, 2017

You need to connect your Orbi router's Yellow Internet port to your third party router's LAN port. That will remove the magenta light.

  • GDMACK's avatar
    GDMACK
    Star
    Nov 09, 2017

    I have already done that, but when I lose internet connectivity I get the magenta light back again.