Dear all, Just bought the ORBI50 and hooked it up to my router Experiabox V10. Orbit is in AP modus and the wifi on the V10 is out. But they are no friends and wifi drops every hour or so. I updated the ORBI to the latest firmware, but still the same. I believe there is something else I should do, but what? Reason I am using the V10 is because of my tv. The V10 is also the tv provider, so I cannot replace the router. I really hope somebody can assist!

I completed all firmware updates and still have continuous dropped issues. this is really annoying. of course, this issue is post warranty. what are my next steps to either get this working as per the claims, getting a refund, starting a class action lawsuit, throwing it in the trash.....help me out. $500 for something that does not work is really frustrating and disappointing. also, this is a widespread issue (based on numerous forums) and I don't think Netgrear is trying to take care of their customers. referring to a firmware update (which I've seen multiple updates and everyone still has the issue) is not solving the problem. do i have a defective product? help me out and get this resolved. thank you.

we have had the same issue, as well as, many....MANY others. Netgear is lost in solving this. such a disappointment and, of course, always happens after warranty ends. great example of how not to launch a product that is touted as whole house solution. far from it. hopefully, netgear is making this a priority or they could end up losing so many customers and damage their brand.

Hellp Pgrond You may want to factory reset the unit as the latest firmware made alot of changes. DarrenM

Hello joehbca Can you give more detail on your network setup what the issue is and what firmware is on your orbi. DarrenM

Darren, I have V1.12.0.18 and I believe this is updated. I run the main ORBI through my verizon (now, frontier) router via ethernet (I only have FIOS internet and not TV so no cable). I have a three story smaller home. The main ORBI is in my office and the satellite is on the second level (approximately 25 feet). My house is tall and narrow. I have ORBI wireless AP to ON. Let me know if you need anything else.

ORBI losing wifi connection linked with another router

11 Replies

DarrenM
Sr. NETGEAR Moderator
Jul 28, 2017
Hellp Pgrond

You may want to factory reset the unit as the latest firmware made alot of changes.

DarrenM
joehbca
Tutor
Sep 14, 2017
we have had the same issue, as well as, many....MANY others. Netgear is lost in solving this. such a disappointment and, of course, always happens after warranty ends. great example of how not to launch a product that is touted as whole house solution. far from it. hopefully, netgear is making this a priority or they could end up losing so many customers and damage their brand.
- DarrenM
  Sr. NETGEAR Moderator
  Sep 15, 2017
  Hello joehbca
  
  Can you give more detail on your network setup what the issue is and what firmware is on your orbi.
  
  DarrenM
  - joehbca
    Tutor
    Sep 18, 2017
    Darren,
    
    I have V1.12.0.18 and I believe this is updated. I run the main ORBI through my verizon (now, frontier) router via ethernet (I only have FIOS internet and not TV so no cable). I have a three story smaller home. The main ORBI is in my office and the satellite is on the second level (approximately 25 feet). My house is tall and narrow.
    
    I have ORBI wireless AP to ON.
    
    Let me know if you need anything else.

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ORBI losing wifi connection linked with another router