NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ORBI losing wifi connection linked with another router
Dear all, Just bought the ORBI50 and hooked it up to my router Experiabox V10. Orbit is in AP modus and the wifi on the V10 is out. But they are no friends and wifi drops every hour or so. I updated ...
We have a new firmware that has alot of fixes and many of said it has fixed issues they are having you can get it here
https://community.netgear.com/t5/Orbi/OrbiOS-2-0-availability/m-p/1368730#M13446
DarrenM
I completed all firmware updates and still have continuous dropped issues. this is really annoying. of course, this issue is post warranty. what are my next steps to either get this working as per the claims, getting a refund, starting a class action lawsuit, throwing it in the trash.....help me out. $500 for something that does not work is really frustrating and disappointing. also, this is a widespread issue (based on numerous forums) and I don't think Netgrear is trying to take care of their customers. referring to a firmware update (which I've seen multiple updates and everyone still has the issue) is not solving the problem. do i have a defective product? help me out and get this resolved. thank you.
Hello Joehbca
Do you have beamforming and mumimo enabled? Are you on the latest firmware and tried a factory reset? If you are still having disconnects send me a PM with contact info and I will have our support team work with you.
DarrenM
Have to say, it is not you, it is them. After several weeks of updating the firmware, rebooting the unit etc. nothing works. In fact, it only got worse: to the point that we went from sporadic connectivity to nothing - on all home products (Apple, Amazon, Nest, etc.). We are now shopping for a unit that works - any adivce is great - and we have written to CNET (we follwed their recommendation) asking them to review these community chats and reconsider their 8.3 recommendation. We are not tech savy and rely on CNET, Wired and other for their reviews. I asked them test this product after 6-12 months when it seems the units breakdown. $400 is a large investemnt, especially when it turns into an ugly doorstop. But hey, as a doorstop IT WORKS!
Chathamtri, I am not having the same issues as you but one of other issues reported here. I got sick of spending so much time keeping my Orbi connected so I purchased Google Wifi. My speeds are not as high as the Orbi but it is stable for the last week and I dont have any dropped connections anymore. As most, I can't return my Orbi so will hold on to it for a while longer hoping they release a mature firmware and I set it up again, but not counting on it. But I am happy with my google wifi since it is stable and everything connects and works like it should.........it just won't be as fast as the Orbi (when it works).
Thanks for the response. After a bit more research I too purchased the Google Wifi product. Have to say it is very easy to install (easier than Negear - especially for the satellite units) and so far is working well. The key word is that it is working. I recognize that the Google Wifi speed will not be as good but again, the Google product is working. The Orbi units stopped working all together a few weeks ago and now sit in a closet with hopes that Netgear will one day learn how to write systems that ACTUALLY work. Until then, the Google Wifi is a very good replacement and at this early stage recommend it to others.