NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

wilson111's avatar
wilson111
Follower
Jan 08, 2019

Orbi Mini Router RBR40 Not Broadcasting Signal

Orbi Mini Router RBR40 is no longer broadcasting signal -- unsure as to the cause.

 

The only light that turns on when I plug in the power is the green power light – the ring for indicating the router's health does not emit any light.  Unfortunately I had registered my product shortly after purchase and so I no longer have support; I have also just recently passed my 1 year hardware warranty (December 2, 2018 was the end of hardware warranty).

 

Troubleshooting done:

  • Unplug and replug in to power
  • Press and hold "Reset" button for 1 minute (in hopes of factory reset)
  • Press "Sync" button for 1 minute
  • Plugging in ethernet cord directly from laptop (Macbook Pro on macOS 10.13.6 High Sierra): the laptop does not recognize the router at all (from Network Preferences it indicates that there is nothing plugged in)
Troubleshooting

7 Replies

Sort By
  • FURRYe38's avatar
    FURRYe38
    Guru
    Jan 08, 2019

    You might have someone check the power adapter tip for voltage and amps. Besure it's working. If this isn't cause then probably the RBR unit is bad. 

    You might send a forum moderator a PM to see what options are available to you. Ask about an RMA.

    Blanca_O

  • Patricknew's avatar
    Patricknew
    Aspirant
    Feb 27, 2019

    I, too am having the same issue after a prolonged power outage.   I've tried all of the reboots, etc, but cannot seem to get the thing to do anything but have the green light turn on at the back.  The top never turns colors.  Blanca_O any ideas?

    • FURRYe38's avatar
      FURRYe38
      Guru
      Feb 27, 2019

      I would contact NG support for an RMA...

      Patricknew wrote:

      I, too am having the same issue after a prolonged power outage.   I've tried all of the reboots, etc, but cannot seem to get the thing to do anything but have the green light turn on at the back.  The top never turns colors.  Blanca_O any ideas?

       

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Feb 27, 2019

      Hi Patricknew

       

      This appears to be a possible hardware problem. 

       

      Do you have a device wired to router? If so, can you please check the Ethernet / Local Area Connection status? Is it saying "Network cable unplugged"? "Unidentified Network"? "Not Connected"? 

       

      Can you still access the router settings page? When did the issue start? 

       

      Regards, 
      Blanca 
      Community Team

      • Patricknew's avatar
        Patricknew
        Aspirant
        Feb 27, 2019
        I’ve tried hooking up a computer via Ethernet and I still cannot access the settings of the router. I’ve tried factory resetting it per the support pages - the green light next to the power cable never turns Amber and the ring will never light up. This all began yesterday after a power outage that lasted 4 hours. Thanks!