NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi MR 2.1 Update 3/23/18
Our teams are still working through the issues, but I wanted to provide a quick update on OrbiOS 2.1. We usually wait to release our software until it's available across all Orbi product lines, but ...
I have been fighting an extremely unrilaiable Orbi system for a couple months, most of which it was just turned off in discust.
- Once the Router (RBR50) is configured and working, after a couple hours it just stops responding. no responce to setup, or router
- Once a satellite (RBS50) is up and running, blue, and fast speed- it will just stop. I have tried both wired and wireless backhaul. Both unreliable.
- AP mode was useless, never did work correctly, many problems
- Many other little problems.
o Sats that don't show on router config, yet show blue after sync,
o wired backhaul sats varies in speed from fast to slow, though wifi device is 10ft away.
and other wired devices on same switch show constant speed results
- Firmware upgrades (V2.1.4.16) create more issues than they solve.
This is all in a stable enrionment, that other wifi equipment worked well in for years on end. And when Orbi frustration hit a head, old equipment brough back online. It worked without problems-- other than coverage issues that Orbi was brough on to fix.
Afterr reading this forum and others, I am EXTREMELY disappointed in Netgear. I have used Netgear equipment for 20 years. I currently have a over dozen netgear devices at this location alone. I am frustrated with the release and support of the Orbi system. I will never trust Netgear again for anything other than switches. There is NO reason that issues like this should drag on as LONG as they have for a high-end product from a company like Netgear. We have all gave Netgear a premium amount of money for a high end system and we were let down.
What FW is currently loaded?
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the Mfr and model# of the ethernet switch if one is in the configuration.What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Can try my friends setup process that I got going for him:
https://community.netgear.com/t5/Orbi/Orbi-firmware-update-v2-1-4-16-availability/m-p/1592753/highlight/true#M34020
Another initial setup process: https://community.netgear.com/t5/Orbi/Backhaul-breaks-the-whole-network/m-p/1615770/highlight/true#M38393Been stable since installing it.
Also there is a new beta available if you'd like to take part:
I would ask for this and get it loaded...
woofdriver wrote:
I have been fighting an extremely unrilaiable Orbi system for a couple months, most of which it was just turned off in discust.
- Once the Router (RBR50) is configured and working, after a couple hours it just stops responding. no responce to setup, or router
- Once a satellite (RBS50) is up and running, blue, and fast speed- it will just stop. I have tried both wired and wireless backhaul. Both unreliable.
- AP mode was useless, never did work correctly, many problems
- Many other little problems.
o Sats that don't show on router config, yet show blue after sync,
o wired backhaul sats varies in speed from fast to slow, though wifi device is 10ft away.
and other wired devices on same switch show constant speed results
- Firmware upgrades (V2.1.4.16) create more issues than they solve.
This is all in a stable enrionment, that other wifi equipment worked well in for years on end. And when Orbi frustration hit a head, old equipment brough back online. It worked without problems-- other than coverage issues that Orbi was brough on to fix.
Afterr reading this forum and others, I am EXTREMELY disappointed in Netgear. I have used Netgear equipment for 20 years. I currently have a over dozen netgear devices at this location alone. I am frustrated with the release and support of the Orbi system. I will never trust Netgear again for anything other than switches. There is NO reason that issues like this should drag on as LONG as they have for a high-end product from a company like Netgear. We have all gave Netgear a premium amount of money for a high end system and we were let down.
