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Forum Discussion
Orbi netgear Router Wont Let My Shark Ion Robot vacuum through the firewall
We got a Shark Ion Robot for Christmas and have been trying to hook it up to our Wi-Fi for days now and evey time it says that "it can not connect to the cloud"....? Called Shark Tech who gave us to ...
This user was able to get her Roomba working, similar vaccum unit:
LouMac wrote:
We got a Shark Ion Robot for Christmas and have been trying to hook it up to our Wi-Fi for days now and evey time it says that "it can not connect to the cloud"....? Called Shark Tech who gave us to the Engineer, who was very helpfull but still could not get it to connect, the error code it was throwing on his end was that the Orbi wouldnt let the vacuum through the firewall. He suggested we call netgear. First call through the guy had me un hook my phone to wifi and then back again and said ok thank you have a great day......!?! called back got a lady who had me try to change my networks name to see if that did anything after I stated several times that I had other device that connected just fine, She then tells me I will have to call the vacuum company. !!!!!?!? So now I am here. HELP!!!