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Jagan's avatar
Jagan
Aspirant
Nov 24, 2017

Orbi no internet after new ISP

Have no choice than writing about my issue here after trying everything.

Switched to a new ISP yesterday since then internet is not working if I connect it through Orbi. Tired old Netgear WNDR4500v2 result is same. Works perfectly if connected directly to the PC

Any idea how to fix this? I tried factory resetting the Orbi but it didn't help as well

Old ISP assigned me a Static IP on request which I forget to mention above. This got anything to do with the issue?

Any help is appreciated

Thanks,
Jagan.
Troubleshooting

5 Replies

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  • st_shaw's avatar
    st_shaw
    Master
    Nov 24, 2017

    You said you changed to a new ISP and now both Orbi and your old router no longer work.

     

    If you had Orbi and your old router setup to use a static IP from your old ISP, you might need to change your routers' settings to work with your new ISP.

     

    I think you need to contact your ISP and ask them for help.

     

    • Jagan's avatar
      Jagan
      Aspirant
      Nov 24, 2017

      Thanks for the advice yes I have raised a ticket with them as well. Old ISP assigned a static IP thats it they never asked me to change anything in the router settings like change the IP etc. It was just working as it is

       

      Not really sure what is going on here even before the Static IP was assgined with my new ISP internet didnt work when they came for the installation first day as well. They gave a direct connectio to PC

       

      So tested it with my old Netgear WNDR4500 it was same said no internet

    • Jagan's avatar
      Jagan
      Aspirant
      Nov 24, 2017

      May I ask what settings you are asking me to check?  Not much a network person here I can do if you can tell me were to look

       

      Thanks,

      Jagan.