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KAP23's avatar
KAP23
Aspirant
Mar 07, 2019
Solved

ORBI not connected

Hello,
I moved my orbi satellite to a new location. I plugged it in and it blinked white for a minute then stopped. The blue light came on should for a minute and went out.
I logged into my Orbi app and it shows the satellite not connected.

Any ideas
  • Okay,
    That makes sense the satellite is connected to the other satellite.

    Thank you

8 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    When the top ring of the Orbi satellite glows BLUE, that means it has linked up correctly. (The light then goes out because no one wants their Orbi satellite to glow blue all the time.)  I would look at the Attached Devices page again.

    • KAP23's avatar
      KAP23
      Aspirant
      Here is a screenshot of my dash board showing satellite not connected.
      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User

        Can you use a web browser to connect to the router web interface, and look at the Attached Devices page?

        (Alas, I am "not one" with the smartphone app, and not entirely sure what an "Orange Dot" signifies.

         Would be helpful to confirm that both the app and the web interface convey the same information.)