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Forum Discussion
Orbi not ready for prime time?
I bought the RBK50 base+satellite system two days ago and already the system failed. And, I see firmware updates seem to come now and then, which makes me think Orbi is not yet ready for prime time.....
I recommend contacting support if you are having trouble. It could be that it just needs a factory reset, or something along those lines. Have you contacted them?
support.netgear.com
Most people aren't having trouble with the Orbi so I'm assuming your problem is fixable. If support doesn't help I'd post your case numbers here and let everyone know what they say.
I have contacted support. waiting for a reply. This is the only device I've ever considered returning two days after I installed it. And, I'm an old fart, in my 70's and I don't feel like spending time trying to make something work. Thanks for your response.
For some folks, like me, it has been stable for months. Yes, I have seen mine mess up before, but it's always been my fault--e.g. because I had the router and satellite too far apart, I had another access point right next to it, or I had other devices on the same WiFI channel causing interference.
Your problems could be due to your environment, but if that's the case they won't go away without some effort.