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Forum Discussion
Orbi Outdoor Satellite
I purchased an Orbi Outdoor Satellite which Best Buy said would work with my Eero Mesh Router.
I started to install, called Orbi, was told it would not.
So I bought an Orbi router.
After hours of trying on my own to install - the Outdoor Satellite would connect inside but not when I moved it outside - I started at 11 am today to install.
Netgear outsources its tech support so the language barrier is significant.
After four calls, a Netgear tech remote linked to my computer and ran a terminal command to check the IP connections - and falsely told me that "foreign connections" were the reason I could not set up this Outdoor Satellite.
Apple techs confirmed what I already knew - the "foreign connections" were my wifi devices.
In the process of again trying to troubleshoot on my own, I found Netgear's own support page showing that the Outdoor Satellite WOULD work with my Eero router if I put it in extender mode. I followed the instructions but got stuck on step 6 - connect to the Netgear_ext network to finish the setup
So four more hours of trying to get Netgear tech support and when I finally connected, I was told that in order to join the Netgear_ext network I needed to be a "registered user". I am a registered user. But the tech support guy told me that I needed to pay $199 to become a fully registered user so that my Outdoor Satellite would work.
So I paid over $500 for Netgear product and I am supposed to pay another $199 to get it to even work? No sir.
I'm going to attempt to return the Netgear product.
What a terrible experience.
2 Replies
lanehasler wrote:So four more hours of trying to get Netgear tech support and when I finally connected, I was told that in order to join the Netgear_ext network I needed to be a "registered user". I am a registered user. But the tech support guy told me that I needed to pay $199 to become a fully registered user so that my Outdoor Satellite would work.
So I paid over $500 for Netgear product and I am supposed to pay another $199 to get it to even work? No sir.
How did you find a telephone number to call?
No. No. No. You do not have to pay get get a brand new product to work. Someone was scamming you.
To reach Netgear's "90 day complimentary support" for a new Orbi product, the product needs to be registered on the Netgear support site, and there will be a link to contact support.
There is an extender mode FW that is supposed to make the RBSY work as an extender:
https://www.netgear.com/support/product/RBS50Y.aspx#downloadDid you try this?
lanehasler wrote:I purchased an Orbi Outdoor Satellite which Best Buy said would work with my Eero Mesh Router.
I started to install, called Orbi, was told it would not.
So I bought an Orbi router.
After hours of trying on my own to install - the Outdoor Satellite would connect inside but not when I moved it outside - I started at 11 am today to install.
Netgear outsources its tech support so the language barrier is significant.
After four calls, a Netgear tech remote linked to my computer and ran a terminal command to check the IP connections - and falsely told me that "foreign connections" were the reason I could not set up this Outdoor Satellite.
Apple techs confirmed what I already knew - the "foreign connections" were my wifi devices.
In the process of again trying to troubleshoot on my own, I found Netgear's own support page showing that the Outdoor Satellite WOULD work with my Eero router if I put it in extender mode. I followed the instructions but got stuck on step 6 - connect to the Netgear_ext network to finish the setup
So four more hours of trying to get Netgear tech support and when I finally connected, I was told that in order to join the Netgear_ext network I needed to be a "registered user". I am a registered user. But the tech support guy told me that I needed to pay $199 to become a fully registered user so that my Outdoor Satellite would work.
So I paid over $500 for Netgear product and I am supposed to pay another $199 to get it to even work? No sir.
I'm going to attempt to return the Netgear product.
What a terrible experience.
