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Tonichi613's avatar
Tonichi613
Aspirant
Sep 30, 2019

Orbi RB20 quit after detaching-re attaching them to modem

Hi. Do you guys have any idea on what's going with my ORBI RBR20 quitting after doing some cable management?! Did try rebooting them but it always seem to quit. The other two sattelites were detected but not the main router attached to the modem. Updating firmware is not options and tried almost all troubleshooting stuff i know to make this going but all were not successful. Any ideas will help and will sure be appreciated. Thanks!

3 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Sep 30, 2019

    Please describe how your RBR20 is set up.

    • What is the Orbi connected to with ethernet cable from the WAN (yellow) port?
      (Brand and model number)
    • Please what "cable management" was done?
    • What does "quitting" mean?  i.e. the WiFi network no longer appears?  devices can connect, but get no internet?
    • Do you have a computer (desktop, laptop) that can be connected to the RBR20 with an ethernet cable?

     

    • Tonichi613's avatar
      Tonichi613
      Aspirant
      Oct 01, 2019
      First, Thank you for the reaponse.

      Please describe how your RBR20 is set up.
      - FROM CABLE BOX (COAX) ATTACHED TO THE BACK OF MODEM THEN ETHERNET CABLE TO WAN OF MY ORBI RBR20

      What is the Orbi connected to with ethernet cable from the WAN (yellow) port? - YES

      (Brand and model number) - NETGEAR CM1150V

      Please what "cable management" was done? - JUST ZIP TIENG CABLES TO GET THOSE WIRES TIDY. RE-ATTACHED THEM BACK THE WAY IT WAS WORKING DAY 1 THAT I GOT THE MODEM. DID THEM BEFORE, MOVED LOCATION FROM DOWNSTAIRS TO UPSTAIRS AND HAD NO ISSUES NOT TILL YESTERDAY NIGHT

      What does "quitting" mean? - QUITTING MEANS TO ME THAT MY ROUTER STOPPED WORKING AS USUAL

      i.e. the WiFi network no longer appears? devices can connect, but get no internet? - WIFI SIGNAL AND NETWORK STILL APPEARS ON MY DEVICES BUT CANNOT CONNECT ON THE INTERNET

      Do you have a computer (desktop, laptop) that can be connected to the RBR20 with an ethernet cable? - YES