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Forum Discussion

Jward0514's avatar
Jward0514
Follower
Dec 31, 2018

Orbi RB50 offline

I have Comcast router hardwired to the base station but Orbi goes offline 50 times a day. Please help.

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Modem Combo Units:
    Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi Jward0514

     

    Please describe your network setup. Kindly include the model number of the Comcast router and modem. 

     

    Regards, 
    Blanca 
    Community Team

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi Jward0514

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

       

      Regards, 
      Blanca 
      Community Team