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Orbi RBK23 Router solid magenta
I've been having intermittent internet connectivity through my wifi signal (both 2.4 and 5ghz) and the Router (not the satellites) ring is solid magenta. I have several devices that are connected via ethernet cable that are on the internet without issue. I have rebooted, shut down, etc. multiple times. I can login to the router without issue. The internet is reachable sometimes, but goes down randomly (only for wireless devices). My setup is a bit unusual:
Verizon FIOS ONT direct connected to a PFSense firewall/router virtual machine (ESXi). 2 NICs out from there: 1 to a physical switch and the other to the Orbi Router (setup in AP mode).
This setup has been running for 4 years, mostly without issue. there have been 2 events that have changed the equation a bit. 1. Power outage about 5-6 weeks ago. Power went down, then up quickly and back down. 2. I updated the router firmware a week or so ago to the latest (2.7.4.24). I suspect the latter is the issue as it wasn't until that point that this issue started. I have not yet rebooted my firewall/router so maybe that's my next step...? I'd rather not factory reset the Orbi as I just spent a long time custom naming all of my connected devices, lol... If I do a backup, can I then restore it after the factory reset, or might that reintroduce whatever the issue is? Thanks in advance.
Even in AP mode, you still connect the main RBR using its wan port.
That could be why its magenta
11 Replies
I would try making the backup and do the factory reset.
If you can, try it for a bit before installing the backup. Reason I say that is if something corrupt in the router's settings, restoring the backup just puts the corruption back on it.
Sounds good. Thanks for the reply. I see that as a solution in many of the posts on this topic. Are you aware of some sort of issue with Orbis that necessitate this step? It seems like a pretty invasive "fix", especially for those folks using it as an actual router that have firewall rules and whatnot. Thanks again. I'll reply once I go through this step.
You normally don't have any issues. I've done numerous installs of different orbi systems with multiple different firmware updates. I think I've maybe needed a reset only a handful of times and that's over about 6-8 years. Its become more of an issue lately to where people are having issues after an update and the reset helps resolve it.