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Forum Discussion
Orbi RBK40 - Satellite not connected
I get a RBK40 yesterday and follow Orbi apps for setup. However, the router and satellite basically cannot be connected. My FW is most updated version, i try plug n unplug power, factory reset. All is not helping.
When i turn off and on the power of satellite, then push Syns button on satellite. The led of satellite turn blue and seems satellite do connected with router. But it only connected for less 30 seconds !!!! And the led turn red or off
The worst is , when satellite connected to router, all devices (phone and PC) near satellite disconnect with the wifi networks immediately!!!!!!!!
Device connected to wifi network when satellite off but NOT WHEN SATELLITE ON/CONNECTED?? The distance of my router and satellite is less than 5 meters
Can somebody here can help ? Thanks
When i turn off and on the power of satellite, then push Syns button on satellite. The led of satellite turn blue and seems satellite do connected with router. But it only connected for less 30 seconds !!!! And the led turn red or off
The worst is , when satellite connected to router, all devices (phone and PC) near satellite disconnect with the wifi networks immediately!!!!!!!!
Device connected to wifi network when satellite off but NOT WHEN SATELLITE ON/CONNECTED?? The distance of my router and satellite is less than 5 meters
Can somebody here can help ? Thanks
7 Replies
Maggiesnyuen wrote:
When i turn off and on the power of satellite, then push Syns button on satellite. The led of satellite turn blue and seems satellite do connected with router. But it only connected for less 30 seconds !!!! And the led turn red or offAccording to this video, the procedure is to first press the "sync" button on the router, and then within two minutes press the sync button on the satellite: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite
- Try already but not work
It might help if you told people what the modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
30 feet is recommended in between base router and satellite to begin with depending upon building materials when wirelessly connected.
Has the RBS ever connected to the RBR? Make sure the RBR and RBS are at same FW version.
What Firmware is currently loaded?
Maggiesnyuen wrote:
I get a RBK40 yesterday and follow Orbi apps for setup. However, the router and satellite basically cannot be connected. My FW is most updated version, i try plug n unplug power, factory reset. All is not helping.
When i turn off and on the power of satellite, then push Syns button on satellite. The led of satellite turn blue and seems satellite do connected with router. But it only connected for less 30 seconds !!!! And the led turn red or off
The worst is , when satellite connected to router, all devices (phone and PC) near satellite disconnect with the wifi networks immediately!!!!!!!!
Device connected to wifi network when satellite off but NOT WHEN SATELLITE ON/CONNECTED?? The distance of my router and satellite is less than 5 meters
Can somebody here can help ? Thanks- RBK n RBKS now connected if put closely (just next to), but when i move to just 3m and turn on power of satellite. They disconnect again.
What happens if you move the satellite to 30 feet and power on? You need to wait about 4-5 minutes for the satellite to fully connect.
You might reset the satellite and setup the RBR and RBS from scratch and see.
