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Forum Discussion
ITCruiser
Nov 04, 2018Tutor
Orbi RBK50 Internet connection cuts out and back in
My netgear ORBI RBK50 loses the internet connection numerous times a day for about 30 seconds to a minute. The connection comes back automatically. Each time I look at the modem and it shows no iss...
- Nov 13, 2018
ITCruiser wrote:
Sorry for the late reply. Here are the answers to your questionsCable modem make and model is: Arris TM1602 connected to Spectrum.
H0me is about 2700 sq feet 1 split entry (1 level with basement)
The satellite is litterally about 5 feet away seperated by the floor. It is off now and still having the issue.5 Feet to too close between the satellite and base router. 30 feet to begin with is recommended in between the router and satellite.
Channel is set to auto. One thing I noticed, I have guest account enabled and it puts both on the same channel.Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Lots of neighbors near by With wifi (3 show up on analyzer)What channels are they using?
Will try daisy change setting (once I find it)Found under Advanced Tab/Advanced Settings/Wireless Settings.
Also a good idea to try Manual FW update.Please give this a try...
FURRYe38
Nov 04, 2018Guru - Experienced User
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
Try a Manual FW load:
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-released-as-of-10-3-18/m-p/1647303/highlight/true#M42416
ITCruiser wrote:
My netgear ORBI RBK50 loses the internet connection numerous times a day for about 30 seconds to a minute. The connection comes back automatically. Each time I look at the modem and it shows no issues. Connection is lost on both wired and wireless devices. I just restarted everything and it seems better for the moment. I also left the satellite disconnected to see if that is part of the issue. Both the RBR50 and RBS50 are running firmware version V2.2.1.210. Looks like that came out on October 3rd and I am starting to wonder if that is the issue.
Any suggestions to fix or troubleshoot this. I have a switch connected after the Router. I was hoping to put that between the router and modem to confirm wired connections do not drop, but that does not seem to work so I reverted that. Is there a way to revert to the previous firmware to see if that is the problem?
ITCruiser
Nov 13, 2018Tutor
Sorry for the late reply. Here are the answers to your questions
Cable modem make and model is: Arris TM1602 connected to Spectrum.
H0me is about 2700 sq feet 1 split entry (1 level with basement)
The satellite is litterally about 5 feet away seperated by the floor. It is off now and still having the issue.
Channel is set to auto. One thing I noticed, I have guest account enabled and it puts both on the same channel.
Lots of neighbors near by With wifi (3 show up on analyzer)
Will try daisy change setting (once I find it)
Also a good idea to try Manual FW update.
H0me is about 2700 sq feet 1 split entry (1 level with basement)
The satellite is litterally about 5 feet away seperated by the floor. It is off now and still having the issue.
Channel is set to auto. One thing I noticed, I have guest account enabled and it puts both on the same channel.
Lots of neighbors near by With wifi (3 show up on analyzer)
Will try daisy change setting (once I find it)
Also a good idea to try Manual FW update.
- FURRYe38Nov 13, 2018Guru - Experienced User
ITCruiser wrote:
Sorry for the late reply. Here are the answers to your questionsCable modem make and model is: Arris TM1602 connected to Spectrum.
H0me is about 2700 sq feet 1 split entry (1 level with basement)
The satellite is litterally about 5 feet away seperated by the floor. It is off now and still having the issue.5 Feet to too close between the satellite and base router. 30 feet to begin with is recommended in between the router and satellite.
Channel is set to auto. One thing I noticed, I have guest account enabled and it puts both on the same channel.Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Lots of neighbors near by With wifi (3 show up on analyzer)What channels are they using?
Will try daisy change setting (once I find it)Found under Advanced Tab/Advanced Settings/Wireless Settings.
Also a good idea to try Manual FW update.Please give this a try...