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Forum Discussion
Orbi RBK50 keeps rebooting!
Hi there, Just got my shiny new ORBI RBK50 system and after working well for 2 days, The system keeps rebooting every few hours. The satellite stays on and reconnected to the main unit once it is...
I am having the same issue on 2.0.0.74.
Yesterday, I made some changes to my DHCP configuration to ensure that some devices always get assigned the same IP. Ever since then, my Orbi system has been restarting itself every few hours. It's very annoying - I have dozens of devices (including a lot of smarthome equipment), so the network going down makes my whole home not work right.
Will try the latest firmware when I find some time.
There is another thread going on right now about Google Home, and they've come to a similar conclusion we have - it probably isn't the Google Home, but it could certainly be a device that interacts with it? Or even more specifically, those of us with a Google Home are more likely to have Android phones.
https://community.netgear.com/t5/Orbi/Google-Home-causing-disconnect-reboot-of-Orbi/m-p/1455362
In my case, I got the Orbi a few days before I left for the holiday. I have a Galaxy Note 8. Annoyingly it was rebooting daily (sometimes several times a day). I felt so bad that it'd do that to my dogsitter, but got home and it had gone 6 straight days with NO reboots. Of course, she has an iPhone.
I've been home for 24 hours and it's already rebooted once. I know it's not a lot of evidence, but the pattern certainly fits. SOMEHOW, a Galaxy Note 8 - or Pixel - or possibly other Android phones - are causing the Orbi to reboot.
One additional note - it's unacceptable that a client device can cause a $300 router to force reboot.
I doubted that a client could do such a thing to a router, but I had my wife and son take their androids off of the wifi and it has been running 16+ hours with no issue. Previously, 3 hours was about the best I could get. I had her disable wifi during sleep (wifi settings, disable wifi during sleep = set it to never) and had her rejoin wifi and so far, so good. I think this article points out what is happening: https://9to5google.com/2018/01/15/google-chromecast-home-wifi-outage/
Hope that helps!
Mike