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D808's avatar
D808
Guide
Dec 12, 2017

Google Home causing disconnect/reboot of Orbi

Wifi disconnecting and orbi crash, reboot.  

I have a 2000 sqft home.

wifi is provided by the orbi and Asus night hawk router/wifi network.

In my home I have 5 google homes, 6 amazon echo devices, and many Smart home devices (50+), 6 amazon fire tvs, and 15 computer/tablets.  

 

This past week I turned off the Asus wifi in an effort to reduce the frequency interference with the orbi.  Turning off the Asus wifi did improve the wifi connection speed to the orbi.

 

After turning off the wifi on the Asus all the deviced began to swich over to the Orbi ip's,  Some of the google home's didn't want to connect to the orbi and caused the orbi to crash and reboot.  I figured I'll just get them all onto the orbi network and things should be ok.  Well after connecting and reconnecting the google homes and to get them connected to the orbi network, I started to get disconnects and orbi rebooting itself (seems like its crashing).  All wired connections continue to work fine as I have the Asus as the router for the wired devices.  

I was having difficulty determining the cause of the crash/reboot issues, but knew it had to be one of the devices that was connected to the asus wifi as this was the only change I did.

This morning I had a random disconnect/reboot again and determined that It was when I spoke to the google home asking for a command, the google home didn't respond and the orbi crashed and rebooted.  After the reboot the google home worked as normal.

Now as I've been researching on this forum it appears there are others with android/google devices experiencing the same issue. 

 

I just wanted to share with the community that the Google home is also causing the same disconnect/reboot issues as the other google products.  

39 Replies

  • I have 5 Google Homes and I've had zero issues with any them on my Orbi network.  I've had all of these devices (GHs and Orbi) set up since they were realeased over a year ago.

    • D808's avatar
      D808
      Guide

      Thank you for the confirmation,  *scratches head.  I'll test further and see if I can isolate it to just one or a few of the Google homes causing the crash.

      • Do you also have a Pixel phone? Perhaps with Android 8.1? I have 4 Google Homes and a Mini on my network. Just ran some tests overnight and today to see that I don't lose Orbi network. As soon as I connect to the network with my Pixel 2 XL with Android 8.1, all of the Orbis crash and restart. My wife has a Pixel 2 XL with Android 8.0 and it didn't cause this issue all day long today.