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Orbi RBK50 major headache
Hi All
Im having an absolute nightmare !
Please someone help before I go insane.
Ive set up my orbi at least 3 times now and ive had it working at least once
Using it through a BT smarthub.
Ive downloaded the orbi software onto my samsung tab s3 but this keeps blocking me so I suspect it has something to do with my issue.
Anyway, pc is now connected to Orbi but everything keeps reporting "No internet access"
I had it working last night, but today its gone back to wifi only.
Im an absolute novice and will require a step by step guide as I simply dont understand whats going on here
Someone please give me the benefit of your experience
16 Replies
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too? Most BT Smart Hubs have a built in router and wifi already which will cause a double NAT condition and connection problems with a external router connected such as the Orbi.Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Triumph-man wrote:
Hi All
Im having an absolute nightmare !
Please someone help before I go insane.
Ive set up my orbi at least 3 times now and ive had it working at least once
Using it through a BT smarthub.
Ive downloaded the orbi software onto my samsung tab s3 but this keeps blocking me so I suspect it has something to do with my issue.
Anyway, pc is now connected to Orbi but everything keeps reporting "No internet access"
I had it working last night, but today its gone back to wifi only.
Im an absolute novice and will require a step by step guide as I simply dont understand whats going on here
Someone please give me the benefit of your experience
What would be very helpful is you describing all equipment you have between the street and your Orbi. This includes make and models of cable modem, router, switches or whatever that end up plugging into Orbi.
Chances are you have a slight misconfiguration or a double-nat condition which would cause this.
My current set up is...
Internet comes in from the street into my BT Smarthub
My orbi plugs into smarthub
Looking at the replies below..yes, I obviously have a clash between smarthub and orbi, but im not in the least bit technical and I dont understand the terminology to rectify it.
What I also dont understand is why my Tab s3 will no longer let me access the orbilogin
Your ISP modem already has a built in router and WiFi so adding the Orbi router is causing a double NAT condition which is casuing problems and possible conflict of IP addressing between the ISP modem and Orbi router.
Please review the 3 suggestions I posted about. You may want to contact your ISP and ask for a tech to help you with configuring the modem for option 1 or 2 and if those don't work, You can configure the Orbi router for AP Mode and let your modem be the host router.
Triumph-man wrote:
My current set up is...
Internet comes in from the street into my BT Smarthub
My orbi plugs into smarthub
Looking at the replies below..yes, I obviously have a clash between smarthub and orbi, but im not in the least bit technical and I dont understand the terminology to rectify it.
What I also dont understand is why my Tab s3 will no longer let me access the orbilogin
Thanks Furry
Lets suppose I was going to try option 3
How do I go about this and in what order do I cahnge things ?
If I disable the radio on my BT beforehand then surely that will stop everything else working ?
How do I set up orbi as my modem ? AP mode ?
having reset the orbi and gone back to my BT smarthub, I can now no longer get online on my galaxy tab s3 using BT
It says "Failed to obtain IP address"
