NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

supaderp's avatar
supaderp
Aspirant
Jun 21, 2017

Orbi RBK50 power light flashingred after v1.11.0.8 update

Hi,

I tried updating following the instructions from Netgear site : i.e. Update satellite first then router.

After updating the satellite, it was ok. However, while updating the router, the power light just kept flashing red for the next 3 hours.

I checked my default gateway and its currenltly blank. It seems like my default gateway just disappeared.

 

Model: RBK50.

 

Advice?

Troubleshooting

5 Replies

Sort By
  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jun 22, 2017

    Hello Supaderp

     

    Have you held the reset button for 10 seconds to factory reset the unit? If that does not work the firmware may of went corrupt when updating the unit and I would suggest contacting support.

     

    http://www.netgear.com/support/contact.aspx

     

    DarrenM

  • EMPTY's avatar
    EMPTY
    Aspirant
    Jun 23, 2017
    Similar thing happened to me. Satellite update was successful but router is just flashing green. Can't reset, tried manual way of updating firmware and still can't connect to it. Will contact support tomorrow.
      • EMPTY's avatar
        EMPTY
        Aspirant
        Jun 23, 2017

        Just submitted my next business day RMA :smileysad:

  • EMPTY's avatar
    EMPTY
    Aspirant
    Jun 29, 2017

    RMA'd the unit.  Recieved the new one and was able to update to beta firmware.  All is good after the update!