ORBI RBK50 worked for 2hrs, now dead

Aspirant

Dec 04, 2018

FURRYe38 wrote:

What is the Mfr and model# of the ISP modem the NG router is connected too?

The ORBI is plugged into another router at this point. It's not the upstream connection I'm having trouble with. The router is up and down all the time now.
Is the Orbi system operating in Router or AP mode?

I've flashed the 2.1.4.16 firmware onto both the satellite and the router, and forced the router to not autoupdate. It's operating as its own router, although I plan to use it as an AP and turn off the other router's wifi when the ORBI is reliable enough to do so.

What is the size of your home? Sq Ft?

5,000 including the basement, but the router is on the main floor at one end of the house, and the satellite is on the 2nd floor around the middle of the house.

What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

Probably a bit more than that, but when the system is working, the satellite reports a "good" connection with the router.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

I haven't changed the channels at all, so I would assume auto

Any Wifi Neighbors near by? If so, how many?

There are wifi neighbors near by. We are on a single family home cul-de-sac, so it's not terribly dense, but there are neighbors to be sure.

What WPA security modes are you using?

WPA2 Personal AES

After doing the reset, connect a wired PC to the base router and use a web browser to walk thru the setup wizard at 192.168.1.1.

I'm now on a laptop connected to the router via ethernet, and can hit the router at 192.168.1.1

rjdennison
Aspirant
Dec 04, 2018
Sorry - I put this in the prev reply, but didn’t change the color of that text.

It’s plugged into another router that is running TomatoUSB. My intention is to use the Orbi as an AP with the Tomato router doing all the “router” stuff.

The Orbi router is working if I’m plugged into it. The wifi, however, doesn’t work. The wifi is kind of the point ;)

Thanks for all your help on this FURRYe38
- FURRYe38
  Guru - Experienced User
  Dec 05, 2018
  So how is the wifi not working?
  
  Do you get any wifi from the base router while in AP mode?
  
  Besure ALL other wifi sources are disabled on the Host router and other devices you may have.
  
  What is the size of your home? Sq Ft?
  What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
  
  What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
  Any Wifi Neighbors near by? If so, how many?
  
  Try disabling the following and see:
  MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
  
  If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
  
  rjdennison wrote:
  Sorry - I put this in the prev reply, but didn’t change the color of that text.
  
  It’s plugged into another router that is running TomatoUSB. My intention is to use the Orbi as an AP with the Tomato router doing all the “router” stuff.
  
  The Orbi router is working if I’m plugged into it. The wifi, however, doesn’t work. The wifi is kind of the point ;)
  
  Thanks for all your help on this FURRYe38
  - rjdennison
    Aspirant
    Dec 05, 2018
    FURRYe38 wrote:
    
    So how is the wifi not working?
    
    Yeah, I guess I didn't explain that very well. So it seems that the wifi SSID is there, but when I connect to it from any device, there is no internet. Strength seems fine, but the wifi won't pick up an IP address (can't contact DHCP server). Recall I've got this set up as a router right now, so it's the router's DHCP server that either isn't responding or doesn't hear anybody asking for an IP address.
    
    Do you get any wifi from the base router while in AP mode?
    
    I haven't tried AP mode since rolling back to 2.1.4.16. I figure I should get the "default" configuration working before I get fancy.
    
    Besure ALL other wifi sources are disabled on the Host router and other devices you may have.
    
    I'm going to try that next. I haven't experienced any strength issues, but I don't know much about mesh, so I guess it's conceivable that the interference is causing all the problems.
    
    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
    
    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    
    Try disabling the following and see:
    MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
    
    If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
    
    I've rolled back from v.210 to v2.1.4.16, but I'll try all those things above that you suggested. I'll try shutting down all the other wireless networks first, see if that changes anything, then start shutting down those services one by one.
    
    Thanks again FURRYe38 . Going to try all this stuff on Friday morning.
    
    R.
    
    rjdennison wrote:
    Sorry - I put this in the prev reply, but didn’t change the color of that text.
    
    It’s plugged into another router that is running TomatoUSB. My intention is to use the Orbi as an AP with the Tomato router doing all the “router” stuff.
    
    The Orbi router is working if I’m plugged into it. The wifi, however, doesn’t work. The wifi is kind of the point ;)
    
    Thanks for all your help on this FURRYe38

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ORBI RBK50 worked for 2hrs, now dead