Forum Discussion

Apprentice

Apr 30, 2018

Solved

ORBI RBK53 (AC3000) "No AirPrint Printers Found" After Firmware V2.1.4.10 Installed

Have been running my ORBI RBK53 system for almost a year. AirPrint from multiple iOS devices (1x iOS 9.3.5 & 3x iOS 11.3.1) worked flawlessly until a few days ago. The only thing that changed was the...

airprint

Firmware

Troubleshooting

ZoneMaster
May 02, 2018
I have been running the 2.1.4.10 firmware since last week. Network scan via "Net Analyser" iOS app showed NO Bonjour flags present

I have performed the following additional toubleshooting from my iMac (which is fairly distant from my Comcast/ORBI gateways):

Connect ONLY via my Comcast Wifi Modem:

Powered off ALL ORBI units:

Turned on WiFi on my Comcast Router

Logged in to my Comcast WiFi

Weak signal & slow upload/download speeds

mDNS/Bonjour/AirPrint was rock solid

Network scan via "Net Analyser" iOS app shows Bonjour flags are present

Connect ONLY via ORBI RBK53:

Turned off WiFi on my Comcast Router

Powered on ORBI RBR50 Router

Logged into ORBI WiFi

Better signal & faster (but not max) upload/download speeds

mDNS/Bonjour/AirPrint working. Network scan via "Net Analyser" iOS app shows:

macOS & iOS seem to reliantly report Bonjour as present

AirPrint printers (HP & Brother) sometimes don't report Bonjour as present

Waited

Powered on ORBI RBS50 Satelite closest to my iMac

Max signal & max upload/download speeds

mDNS/Bonjour/AirPrint working

Waited

Powered on final ORBI RBS50 Satelite

Everything working

Waited

While mDNS/Bonjour/AirPrint is still sometimes glitchy. It is working under the 2.1.4.10 firmware after starting the router & satellites in slow sequence.

ZoneMaster

Apprentice

May 02, 2018

I have been running the 2.1.4.10 firmware since last week. Network scan via "Net Analyser" iOS app showed NO Bonjour flags present

I have performed the following additional toubleshooting from my iMac (which is fairly distant from my Comcast/ORBI gateways):

Connect ONLY via my Comcast Wifi Modem:
1. Powered off ALL ORBI units:
2. Turned on WiFi on my Comcast Router
3. Logged in to my Comcast WiFi
4. Weak signal & slow upload/download speeds
5. mDNS/Bonjour/AirPrint was rock solid
6. Network scan via "Net Analyser" iOS app shows Bonjour flags are present
Connect ONLY via ORBI RBK53:
1. Turned off WiFi on my Comcast Router
2. Powered on ORBI RBR50 Router
  1. Logged into ORBI WiFi
  2. Better signal & faster (but not max) upload/download speeds
  3. mDNS/Bonjour/AirPrint working. Network scan via "Net Analyser" iOS app shows:
    1. macOS & iOS seem to reliantly report Bonjour as present
    2. AirPrint printers (HP & Brother) sometimes don't report Bonjour as present
  4. Waited
3. Powered on ORBI RBS50 Satelite closest to my iMac
  1. Max signal & max upload/download speeds
  2. mDNS/Bonjour/AirPrint working
  3. Waited
4. Powered on final ORBI RBS50 Satelite
  1. Everything working
  2. Waited

While mDNS/Bonjour/AirPrint is still sometimes glitchy. It is working under the 2.1.4.10 firmware after starting the router & satellites in slow sequence.

altern8

Aspirant

May 03, 2018

i have a rbk20 and this issue popped up after upgrade from 2.0 to 2.1.4.10. I ended up disabling MUMO, Fast Roaming and Beam Forming to fix the AirPrint issue. I don't know if all or just one option is the cause but I have no patience at this time to further troubleshoot.

ZoneMaster
Apprentice
May 04, 2018
BTW: NG's "90 day & then you pay" support is terrible! Heck, Apple (which so many love to compain about) still lets you contact them after 90 days & has a knowledge base for questions & error reports. NG has a paywall & community support!