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Forum Discussion

Jerky's avatar
Jerky
Aspirant
Apr 13, 2018

Orbi RBK53 and using Circle

I'm having problems using the Circle app with my new Orbi AC3000, RBK53 system. When I try to open the Circle app on my phone it states that "your firmware is out of date." I then try to update the firmware and I get an error message stating "Something went wrong and that the firmware does not support Circle. " I have firmware version 2.0.1.4. Can you some offer some advice on how to update the firmware or fix this problem? 

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Try installing updated FW manually? You can see if your model has v2.1.3.4 available. I think it is...

    Use IE11, or FF browser to update the router and satellite after downloading the FW update files.

     

    • Jerky's avatar
      Jerky
      Aspirant

      That worked. Thank you. Have a great night.