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Skeeter120666's avatar
Skeeter120666
Follower
Aug 27, 2020

ORBI rbr 20 dropping connection continuously

My ORBI RBR 20 keeps losing connection with my internet. I have fiber optic internet and have had the internet techs look at it. They said it is my router. The problem is not that it loses connection, but that when it does I have to re install the whole system like it was new. I bought it in February and since my wife works from home I must have it working. Also got it for my home to cover large area, which works great, when it works. Please help or I am going to get rid of it. 

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 28, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Has a factory reset and setup from scratch been performed since last FW update? 
    Press the back reset button for 15 seconds then release.