My laptop stopped connecting to the Orbi satellite for some reason. I tried rebooting both but no luck. And my tech support ran out in August. Murphy’s Law : ) Any help would be appreciated.

Good point about the TL. Can you suggest a good one to replace it?Also, I hit a snag. I tried logging in on the Orbi app but at the Admin login section, I must have changed the default password from “password” to something. But I can’t find it anywhere ) : Can you help me to reset it? Thx in advance for all your help.

Are any other devices having issues?Or only the laptop? What error does it give you? Connected, no internet? Can't see the ssid? Can't connect, incorrect password? Details are key

Sry yes the iPhone is connecting.So it’s something relating to the laptop.I ran a diagnostic and it says something about the IP not working.But I didn’t change anything on my laptop.Could that be the issue?And if yes, ideas to remedy it?Thx

What modem/gateway is connected? Does the laptop work if wired into the orbi? What firmware is on the orbi? Is the laptop saying there's an IP address conflict or what actual message is it?

The Orbi is connected to a standard router which is running fine.The troubleshoot message says “Wi-Fi doesn’t have a valid IP configuration”I’m on an HP Elitebook on Windows 10.I’m looking for the ethernet adapter to try plugging the laptop directly to the Orbi.

Orbi RBR10 - WiFi Stopped Working

15 Replies

plemans
Guru - Experienced User
Dec 25, 2021
Are any other devices having issues?
Or only the laptop?

What error does it give you? Connected, no internet? Can't see the ssid? Can't connect, incorrect password?

Details are key
- MikeTV
  Tutor
  Dec 25, 2021
  Sry yes the iPhone is connecting.
  So it’s something relating to the laptop.
  I ran a diagnostic and it says something about the IP not working.
  But I didn’t change anything on my laptop.
  Could that be the issue?
  And if yes, ideas to remedy it?
  Thx
  - plemans
    Guru - Experienced User
    Dec 25, 2021
    What modem/gateway is connected?
    
    Does the laptop work if wired into the orbi?
    
    What firmware is on the orbi?
    
    Is the laptop saying there's an IP address conflict or what actual message is it?

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Orbi RBR10 - WiFi Stopped Working