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Forum Discussion

Jxl_nz's avatar
Jxl_nz
Aspirant
Nov 13, 2022

Orbi RBR20 - Reset and cannot reconnect armor service

Hi there,

I have reset my netgear orbi, and now have issues setting up netgear armor.  I have launched the app and it only gives me the option to activate the trial version, even though I have a paid subscription.  The last time I had to do this, I just activated the trial assuming when it finished it would revert back to my subscription service.  When it didn't I could contact netgear support and get them to relink it somehow, however I do not have the option to contact support as my warranty has expired.

 

Any advice would be helpful.

5 Replies

    • Jxl_nz's avatar
      Jxl_nz
      Aspirant
      Nov 14, 2022

      Thanks for the reply.  The options do not allow me to contact support for Armor, everytime I try and log a call, the website says my device is out of warranty and does not allow me to select the subscription service.

      • Jxl_nz's avatar
        Jxl_nz
        Aspirant
        Nov 14, 2022

        Plus I keep getting this message when I try the support page (from 4 differen devices and 3 different browsers):

         

        This page isn’t working

        my.netgear.com redirected you too many times.

        ERR_TOO_MANY_REDIRECTS