Orbi RBR20 - Reset and cannot reconnect armor service

Question

Hi there,I have reset my netgear orbi, and now have issues setting up netgear armor.&nbsp; I have launched the app and it only gives me the option to activate the trial version, even though I have a paid subscription.&nbsp; The last time I had to do this, I just activated the trial assuming when it finished it would revert back to my subscription service.&nbsp; When it didn't I could contact netgear support and get them to relink it somehow, however I do not have the option to contact support as my warranty has expired.&nbsp;Any advice would be helpful.

CrimpOn · Answer

Jxl_nz&nbsp;wrote:
however I do not have the option to contact support as my warranty has expired.

Hardware warranty is one thing. Support for subscriptions is different:
https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service&nbsp;

Jxl_nz · Answer

Thanks for the reply.&nbsp; The options do not allow me to contact support for Armor, everytime I try and log a call, the website says my device is out of warranty and does not allow me to select the subscription service.

Jxl_nz · Answer

Plus I keep getting this message when I try the support page (from 4 differen devices and 3 different browsers):

This page isn’t working

my.netgear.com redirected you too many times.

Try clearing your cookies.

ERR_TOO_MANY_REDIRECTS

michaelkenward · Answer

Jxl_nz&nbsp;wrote:
Thanks for the reply.&nbsp; The options do not allow me to contact support for Armor, everytime I try and log a call, the website says my device is out of warranty and does not allow me to select the subscription service.

Try here:
&nbsp;
NETGEAR Armor - NETGEAR Communities
&nbsp;
There may be a Netgear minder who keeps an eye on that section.
&nbsp;
&nbsp;

KevinLiT · Answer

Hello jxl_nz,
&nbsp;
Welcome to the NETGEAR Community!
&nbsp;
Are you still having issues with getting support for your Armor subscription?
&nbsp;
Best,
Kevin
Community Team

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Orbi RBR20 - Reset and cannot reconnect armor service

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