NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Jo1234's avatar
Jo1234
Follower
Aug 19, 2020

Orbi rbr20 : Firmware Check Error and router blocking our info to the router.

We cannot use our Orbi RBR 20 on our wired computer. The WiFi is working and we have a strong signal From our internet provider.
We are getting error messages
-that our calendar is connecting to a server that is pretending to be our calendar which could put our confidential info at risk.
- Safari cannot establish a secure connection
-NetGear is blocking our info in the router.
Our iPhones, IPads, etc are working. Hulu/Netflix in tv’s are not. iMac is having most issue with these error messages.
I tried to check if the Orbi had a firmware update and I received an error message that there was a “firmware check error”.

We are outside the support window on our product so Netgear cannot help.

Any advice? Thank you!

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Aug 19, 2020

    What firmware are you on with the orbi? And the satellites? 

    What modem/gateway are you connecting to? 

    Did this issue just occur or has this been going on since you set it up? 

    • Mstrbig's avatar
      Mstrbig
      Master
      Aug 19, 2020

      I doubt this has anything to do with the Orbi, unless you configured security.

      What version of Safari are you using. It appears IOS13 has issues with Safari not establishing a secure connection on IOS13.

       

      The 3 most popular methods for repairing this error on the Imac are:

       

      1. Open System Preferences and go to Network;
      2. Click Advanced;
      3. Navigate to the DNS tab and click + button;
      4. Enter 8.8.8.8 and hit Enter;
      5. Once again, click + button;
      6. Submit 8.8.4.4 and click Enter afterward;
      7. Hit Ok and Apply buttons.

      ---------------------------------------------------------------------------------------------------------------

      1. Open the site which shows Safari can't establish a secure connection error;
      2. Navigate to the address bar and click the (Lock icon) Secure button;
      3. Select More information;
      4. Click on View Certificate and check which certificate is in use;
      5. Go to Details tab and click Command + Space buttons at the same time;
      6. In the Spotlight Search enter Keychain;
      7. On the left panel select System Roots;
      8. Search for the website's certificate;
      9. Click on it and expand Trust section;
      10. On When using this certificate section select Always trust.

      ------------------------------------------------------------------------------------------------------------

      1. Go to System Preferences;
      2. Open Network;
      3. Select Ethernet and click on Advanced button;
      4. Pick Manually on Configure IPv6;
      5. Hit Ok and click Apply.