Hi everyone. I’ve seen similar posts but never an actual solution to this problem.I’m running an RBR20, and 2 RBS20 satellites. All 3 with the latest firmware. I’ve replaced the modem, I’ve got a replacement Orbi system (hoping my previous was a hardware issue), and I’ve spent several cumulative hours on the phone with NETGEAR Support who were absolutely no help... so the community is my last hope before I just give up on the Orbi.My problem is simple, sporadically (I just went 2 days without it happening at all) the Wi-Fi network will completely disappear, disconnecting both satellites and all devices from the router. The router doesn’t change colors or do anything, but the Wi-Fi network completely disappears for random times. Sometimes 10-30seconds before reappearing and reconnecting everything. Let me be clear, it’s not an issue with internet connectivity. The modem is getting internet, and the router isn’t changing color (like it would if I unplugged the Ethernet). Some days it will do this 15-20 times and then stabilize and work great for several hours, before throwing a fit again.Please help...Thank you.

Understanding I’ve seen this “copy-paste” questionnaire all over the forums, I’ll play along. Also acknowledging that I’ve tried all the advanced settings you mentioned already.Modem: Netgear Nighthawk CM1200Orbi is in Router mode2400sq ft with the satellite and router roughly 25ft apartAnd I’ve already set the frequency channels and other advanced settings below.Let me reiterate that it’s not a connection quality issue with my devices or satellites. When they are connected, they work great. The issue is that the entire network (even trying to detect it) disappears sporadically, dropping all devices when it does.

Chydroski wrote:Understanding I’ve seen this “copy-paste” questionnaire all over the forums, I’ll play along.The sad part is that it's all from the same person :smileysad:

What Firmware version is currently loaded?What is the Mfr and model# of the ISP modem the NG router is connected too?Is the Orbi system operating in Router or AP mode?What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings Try disabling the following and see:Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

Thanks for playing since we don't know what you have tried or what your configuration is, I ask these questions. Helps us to know what you have configured. Not everyone as the same configuration. "2400sq ft with the satellite and router roughly 25ft apart" a bit too close. 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router If your turn OFF the RBS, is wifi stable? Any Wifi Neighbors near by? If so, how many?

Absolutely. That’s understandable.I have had the same exact issue with both of the RBS powered off and not connected to the RBR.I’ve also done a factory reset, booted up only the RBR and sat in the same room while this has happened. Essentially, the Wi-Fi network just toggles randomly between being available and not being available, kicking me and every device off the network whenever it toggles.

Orbi RBR20 Dropping Wi-Fi Network Coverage

15 Replies

FURRYe38
Guru
Mar 19, 2020
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
- Chydroski
  Tutor
  Mar 19, 2020
  Understanding I’ve seen this “copy-paste” questionnaire all over the forums, I’ll play along. Also acknowledging that I’ve tried all the advanced settings you mentioned already.
  
  Modem: Netgear Nighthawk CM1200
  Orbi is in Router mode
  2400sq ft with the satellite and router roughly 25ft apart
  And I’ve already set the frequency channels and other advanced settings below.
  
  Let me reiterate that it’s not a connection quality issue with my devices or satellites. When they are connected, they work great. The issue is that the entire network (even trying to detect it) disappears sporadically, dropping all devices when it does.
  - FURRYe38
    Guru
    Mar 20, 2020
    Thanks for playing since we don't know what you have tried or what your configuration is, I ask these questions. Helps us to know what you have configured. Not everyone as the same configuration.
    
    "2400sq ft with the satellite and router roughly 25ft apart" a bit too close. 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
    
    If your turn OFF the RBS, is wifi stable?
    Any Wifi Neighbors near by? If so, how many?

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Orbi RBR20 Dropping Wi-Fi Network Coverage