Orbi RBR20 Keeps Rebooting

FURRYe38
Guru - Experienced User
Jan 14, 2020
Try a factory reset. Hold the reset button for 15 seconds the let go. Walk thru the set wizard with a wired PC.

What is the Mfr and model# of the ISP modem the RBR is connected too?

Please don't post the serial numbers of your Orbi systems.
Amdahl wrote:
Similar Problem-
Brand new out the box Orbi RBR20 - keeps rebooting intermitently, the Router restarts. I did have a Wifi device that kept trying to connect(GE CONNECTPLUS WIFI MODULE) , have removed that and not seen this again (yet!).

Serial 5eh68c5e10dd0

Firmware - 2.3.5.26
- Techieforhire
  Aspirant
  Feb 19, 2020
  This product is about as frustrating as they come. I had the ISP set our cable modem to bridged mode so the Orbi could act as a router and the network stability was terrible. It was constantly dropping connections and resetting them. We decided to put the cable modem back into routed mode and use the Orbi as an AP. This was no better for wireless clients. We brought the Orbi upstairs to be closer to the Satellite and although it shows the status from the web interface (and app) as good with a good backhaul status the Orbi shows as purple connection status between it and the satellite.
  
  Still wireless clients only stay connected to it for a maximum of two minutes however my laptop connected to the passthrough Ethernet connection CAN surf and stay connected so the issue is not with the Internet connection. I am not sure if there is something askew with its auto selection of 2.4 Ghz wireless channel that causes it to kick everyone when it decides to look for a less saturated channel constantly but suffice to say I have never had issues like this with any other wireless product including mesh offerings from other manufacturers.
  - FURRYe38
    Guru - Experienced User
    Feb 19, 2020
    What Firmware version is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?
    
    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
    
    RBS wireless or wire connected to the RBR?
    
    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    
    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
    
    Above suggestions working:
    https://community.netgear.com/t5/Orbi/Throttling-Devices-RBK53/m-p/1858561/highlight/true#M81925
    
    Be sure your modem routers wifi is disabled fully if it's in router mode.
    Modem Combo Units:
    This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
    
    Be sure to read option #2...
    Techieforhire wrote:
    This product is about as frustrating as they come. I had the ISP set our cable modem to bridged mode so the Orbi could act as a router and the network stability was terrible. It was constantly dropping connections and resetting them. We decided to put the cable modem back into routed mode and use the Orbi as an AP. This was no better for wireless clients. We brought the Orbi upstairs to be closer to the Satellite and although it shows the status from the web interface (and app) as good with a good backhaul status the Orbi shows as purple connection status between it and the satellite.
    
    Still wireless clients only stay connected to it for a maximum of two minutes however my laptop connected to the passthrough Ethernet connection CAN surf and stay connected so the issue is not with the Internet connection. I am not sure if there is something askew with its auto selection of 2.4 Ghz wireless channel that causes it to kick everyone when it decides to look for a less saturated channel constantly but suffice to say I have never had issues like this with any other wireless product including mesh offerings from other manufacturers.

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