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Forum Discussion
Orbi RBR20 looses internet connetion
I bougth the Orbi RBR20 in mars 2019 and everythinhg work smooth up till where the firmware was "updated" to newest release some time around october (?) 2019. From that point, internet connection drops from 5-20 times every day, both wifi and LAN (TV connected via LAN).
I have done the factory reset at least 3 times without success.
If anyone have any suggestions i would be most gratefull!
6 Replies
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too? If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Swap LAN cables between modem and RBR.What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Thank you for your swift response!
I have the 2.3.5.26 firmware. The modem is Technicolor TC4210.cd, provided by the internet provider, and has not wifi, only lan.
Circle is part of why i bought netgear at all son no option to skip it.
My point is:
Evereything worked 100% fine from mars 2019 and to some time last autumn, when the latest firmware was released.
That makes the firmware the only source to this mess and it should be easy for netgear to remedy that,
I see myself as an average user and to me your suggerstions are like greek :) Further, i have no intention spending endless hours doing the job that Netgear should be doing in the first place, namly making this **bleep**ty product work. But of course with a consumer policy ten times worse than apple, my best and only option is to return the orbi to the shop, get my money back and buy something that actually works, and if it does not, i can get help without having to pay extra money for it.
Again, thank you for taking your time, but this is a bit too much for me :)
Best regards, John
I would factory reset the RBR and set up from scratch. This time, don't enable Circle. Seen others with various issues with Circle and Armor features.
I would factory reset the ISP modem and let it setup and sync with the ISP services as well.
Besure your using a good quality LAN cable between the ISP modem and RBR. CAT6 is recommended.
