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Forum Discussion
ORBI RBR20 Satellite Constantly Dropping Internet (With High Packet Loss)
Hi everyone! Been struggling with a high packet loss and constantly disconnecting connection between my router and satellite kit. If I turn off the satellite, the packet loss significantly improves, but the loaded latency on fast.com is still like 500-800 ms. I'm running this on Suddenlink gigabit internet with a CM600. I know the CM600 works, since I've been told it doesn't have the ghastly puma 6 chip. Plugging in the modem directly appears to give me pretty decent speeds. For whatever reason though, the connection is constantly dropping and I feel like it could be a DHCP problem?
Would love some help and completely willing to submit any documentation from the backend. This's been driving our family crazy.
Oh, and the firmware is the newest 2.5.16, and the router is in router mode. Daisy chain is off (as I have only one satellite) and so is Mu-MIMO/Implicit Beamforming. Power to both 2.4 ghz bands and 5 ghz bands is 100%.
Would love some advice from ya'll..!
Thanks !!
14 Replies
Be sure your using good quality LAN cable between the modem and router. CAT6 is recommended.
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Has a factory reset and setup from scratch been performed since last FW update?
Thanks Furry!
The two are about 40 feet away from each other. I have performed two factory resets with no avail. Still the satellite consistently disconnects.
Enabling Mu-Mimo did not help, and somehow implicit beamforming reduced my existing speeds to 10 mbps from 300.
Set 2.4 GHz at manual channel 11, and the 5 GHz on 48. Not sure what neighbors are running, and what software to use to find this.
Disabling Daisy chain didn't help either. IPV6 is already disabled. 40 Mhz only: haven't tried that. I'll try it.
But it seems to be some sort of interference or backhaul being overwhelmed? I am going to try reducing transmit power of both 2.4 and 5 GHz bands to 50% later tonight, as well as maybe roll back firmware to the pre 2.5 version as well.
I've attached the RST statistics log and can supply the debug log if necessary as well. The modem doesn't appear to have any issues, so I am fairly confident this is not a modem (CM600) or ISP problem. :P I'm also running a CAT 5E cable, and have CAT 6 cables coming in by tomorrow.
Does anybody have any other ideas on what I could do to find out the problem?
Try moving the RBS a bit closer? Try 5 ft increments.
