Orbi won’t allow for streaming of any kind despite saying it has internet access and I cannot update social media’s as they time out due to not being able to update. Turn WiFi off of phone or devices or switch to old less than stellar WiFi and no problems.

You seem to have multiple routers in your network.Please open a Command Prompt on any computer attached to Orbi and type:> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer)If you see two private IP addresses listed in the first two hops then you have double NAT, and this can be the reason for the issue you’re reportingIf you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the cause of the issue,

I’ve had this happen with the other network completely disconnected.To be honest, no idea how to open a command prompt

Do you use Windows 7, 10 or MacOS?

In MacOS you need to start Terrminal.To open it, either open your Applications folder, then openUtilities and double-click on Terminal, or press Command - spacebar to launch Spotlight and type "Terminal," then double-click the search result.

Orbi RBR40 | NETGEAR Communities

21 Replies

ekhalil
Master
Sep 21, 2019
You seem to have multiple routers in your network.
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer)
If you see two private IP addresses listed in the first two hops then you have double NAT, and this can be the reason for the issue you’re reporting
If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the cause of the issue,
- Lewis558
  Aspirant
  Sep 21, 2019
  I’ve had this happen with the other network completely disconnected.
  
  To be honest, no idea how to open a command prompt
  - ekhalil
    Master
    Sep 21, 2019
    Do you use Windows 7, 10 or MacOS?

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Orbi RBR40