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Forum Discussion
Orbi RBR50 - Backhaul status disconnected
I am having major issues with my Orbi system, I have the RBR50 in AP mode with a static IP along with 3 RBS50's as I have these at each TV location to give me cabled connections to my devices, the sa...
Atreides wrote:New firmware messed up my system exactly as people here have stated. A full factory reset of my router and 2 satelittes have returned the Backhaul status to good but my devices are still hidden. This is insane that we would have to reset everything and still there is issues. I may have to downgrade the firmware but I would like to stay up to date.
What is Netgear doing?!
All you have to do is do nothing , ......as in STOP doing manual firmware updates
Netgear will push all critical updates automatically no action required on your part.
I logged into the Web UI to look for a device on my network. I see a pop-up saying there is a firmware update. I can understand there being bugs and quirks with a new update. But for people's entire network map to stop working and backhaul status break. I even had trouble reconnecting the Satellites after Factory Resetting it so I could downgrade the firmware.
So I think its reasonable that if a trusted networking company is suggesting I upgrade, then we should expect it not to upend our system in this way.
And yes I did downgrade as it was the only way I can could see my network devices again. I went from around 40 to only being able to see 10. But they were connected and getting internet, both wired and wireless. I tried full factory reset of all the Router and Satellites and that still did not work. Downgrade worked for me.
You might try a factory reset next time:
Good Luck.
Factory resets are for lost passwords
- Factory resetting only temporarily fixed the backhaul status which it eventually lost. But did not fix the 20 odd devices connected but missing in Attached Devices. They also did not show up in the Orbi app under the satellites
Downgrade fixed it all for me.I am having the same problem as the others. All of my satellites show "disconnected" under backhaul status. I tried factory reset on router and all satellites and they reconnected for a couple minutes and went back to "disconnected". Ugh! Do I need to roll back my firmaware? If I do, then do I also need to turn off auto updates for the firmware? When will Netgear fix this?
HELP...
(RBR50, Firmware Version 2.5.1.8, macOS 10.15.3)
