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grandad2944's avatar
grandad2944
Tutor
Nov 29, 2020

Orbi RBR50 AC3000 System - Cannot access online Orbi Settings

 

Today, for the first time, I was not able to access the online Orbi network to review and or change settings on my router and or satellite.  I have accessed this site many times before with no issues.  All of a sudden, today, I get into the website, but an Armor Security Software Dialogue box pops up and takes center stage preventing me for getting into any of the settings.  As much as i try to close the dialogue box, I can't.  With the dialogue box remaining, it does not allow me to get into the settings portion of the website (all these options are in the background and grayed out.  I tried closing the dialogue box by clicking on the X in the upper right hand corner - NOTHING; I trying clicking on Do Not Remind Me Again - NOTHING.  The dialogue box does not go away and stays in the forefront preventing me from getting in to review and or change my settings.  Anybody ever see this and have a solution.It would be much appreciated.

9 Replies

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  • plemans's avatar
    plemans
    Guru
    Nov 30, 2020

    What device are you using to access this? I've seen on some mobile devices, issues with scrolling to hit the proper selection. 

    Have you tried a different pc/laptop? 

    Switched browsers?

    • grandad2944's avatar
      grandad2944
      Tutor
      Nov 30, 2020

      I only used my Lenovo Desktop  model T730 and Dell Desktop model XPS8900 to make changes to the Orbi settings and yes, I tried both PCs and tried Google Chrome, Microsoft Edge and Firefox.  Same issue.  Just to be on the safe side, before I sent this response, I just tried the log in again and the same results.  I can't even access the Netgear logout button, to log out I have to refresh the page and before the Armor dialogue box pops up click on the logout button; if I wait a second too long and the Armor logo dialogue box pops up I am stuck.  Currently at a standstill.   If you have any further thoughts, it would be most appreciated.  Thanks for your interest.

      • plemans's avatar
        plemans
        Guru
        Nov 30, 2020

        Can you take a screen snip of the whole page? 

        What firmware version is your rbr50 on?

        Are you using the routerlogin access or the ip address?