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yiuchuntang's avatar
yiuchuntang
Tutor
Dec 24, 2019

Orbi RBR50 AC3000 Wifi keeps disconnecting every few minutes

Hi Community 

 

3 months ago I have bought a RBR50 system and connected to the RBS50 Satellite using Wired connection and it was working prefectly until last week. 

 

Last week i added a second RBS50 Satellite to the RBR50 using wired connection and I have updated the the firmware to v2.5.1.8 and the nightmere came.  This week the WIFI for IOS and Andriod basically crashed and it disconnect every 2 minute and i had to disable the WIFI and reconnect on my phone every minute to use internet.   PCs and other device that are connected using LAN wired are not affected. 

 

Since Netgear only offer 90 days support which is just passed and I am really frustrated because I first spend $450 to buy the system and I spent another $400 to buy an extra second hand system RBR50+RBS50 . the reason I m buying another system is that I would like to add another Satellite but in Australia the RBS50 is not sold separately or the price is the same if you buy the whole set.    I spent total $850 to get this WIFI system and ended up I couldn’t use it.

 

I really hope if there is anyone who can assist to fix my WIFI issue and I don’t mind to pay for someone who can fixed the problem.  I am really frustrated disappointed with Netgear.

 

Kenneth

 

Troubleshooting

4 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Dec 24, 2019

    The easiest step is to download firmware 2.3.5.30 from the Netgear support site and do a manual firmware update (actually "downdate", ha).

     

    Before that, you can try doing a "factory reset" on the router and both satellites and configuring them from scratch.

     

    What a bummer.

    • yiuchuntang's avatar
      yiuchuntang
      Tutor
      Dec 25, 2019

      I have tried to to reset factory setting and downgrade the firmware to 2.3.5.30 but it did not solve the problem.  All IOS device disconnect every 1-2 minutes.   I found that my labtop using WIFI does not drop off and working good. 

       

      I found some suggestion from other post and tried all below but still haven't fix the problem.  The following are what i have tried :

       

      Set 2.4Ghz channel to 1
      Disabled daisy chaining since I only have 1 satellite.
      Enabled beam forming to boost device WiFi reliability.
      Changed CTS/RTS to long preamble mode
      2.4 GHz and 5 GHz (2341 and 2345 respectively), changed preamble modes to long preamble, and Set 20/40Mhz Coexistence to 40Mhz only. 2.4Ghz wireless power under Advanced Tab/Advanced Settings/Wireeless and set it at 25%.

       

      None of the above can fix the problem.   I am wondering the problem is occur from my Wired connection from the router to the 2 satellites.  I saw in other post someone has the same problem as mine with only wired connection but couldn't fix it too. 

       

      Can someone please help ? this is the worst christmas day i have ever had :(

      • yiuchuntang's avatar
        yiuchuntang
        Tutor
        Dec 25, 2019
        I have finally found out what caused the problem . I have tried to connect to the two Satellites via Wifi NOT wired and my Iphone not longer drop signal every minute.

        However I must need to connect the router to the satellites using wired because the bed room is far away from the router unless I put 3 satellites in between. This is is the main reason I bought the Orbi wifi because of its wired connection of router and Satellites with the same SSID .

        Is there anyone know how to fix the problem ? Netgear are you able to help ?