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orbi rbr50 and rbs50, satellite problems
Hi there,
Sorry if the following does not make sense, this is my first post.
I have a Orbi rbr/rbs50 set up, with the satellite hardwired to the router, which had been working fine untill a couple of days ago when my wireless system started dropping in and out. This morning the Orbi app on my phone would not connect and i had no wifi. I rebooted the system and all was working fine again. Then shortly after, the wifi dropped out again ( i noticed the satellites led was always pulsing white and did not stop ) rebooted and dropped out again going in circles, i noticed in the app on my phone that the satellite was showing a red dot next to it sometimes. I disconnected the satellite and the wifi was ok with no more drop outs.
I reconnected the Satellite and tried resyncing. The pulsing white light would not stop and it would only show in the app the network was ok for a short while.
I logged on to my orbi login on my desk top and looked at my attached devices, all looked ok. It showed the satellite (connected via wired ) and all my computers.
I therefore decided to factory reset my satellite and try resync. Now i can not see my satellite on my network and the white pulsing led on the satellite will not stop. Trying to set up the system again and again, the router always connects and shows ok but the satellite never.
I have however noticed that the satellite in now an attached device instead of a satellite.
I was hoping that somebody out there might be able to fix this, so i do not have to buy a new satellite.
Thanks
Adrian
Update
All has been well since my last post, cheers for all the responses.
Adrian
16 Replies
I also forgot to mention that the router and satellite where both in the same room approx 2 meters apart when i tried to resync,
I also do not know how to reflash firmware of the satellite as it is not showing up as a satellite on the update firmware page.
What is the Mfr and model# of the ISP modem/ONT the NG router is connected too?
Are the RBS directly connected to the RBR or is there a switch in the middle?
What is the Mfr and model# of the ethernet switch in the configuration?
https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-SystemFind the IP address for the RBS on the RBRs web page and use this IP address to log into the RBS web page and check the FW version. It should be the same as what the RBR is using.
Try factory resetting the RBS and this time hit the sync button on the RBR then on the RBS and let the RBS wirelessly sync to the RBR instead of syncing wired. Does the RBS appear correctly as a satellite here?
Thank you for the reply.
I have found the IP address via the RBR web page, but can not connect to this page as i get a page saying "can not connect check proxy or firewall"
I followed some instructions on how to use no proxy and also turned firewall off and still could not connect to the RBS IP page ( with my limited knowledge ).
I then unplugged my LAN cable, did a reset and tried a wireless sync. This did not work still a pulsing white LED and not showing up as a satellite. It has dissapeared from my connected devices as it should since i unplugged it.
I live in Australia , my IPS supplier is Optus , the signal goes through a NBN Arriscm 8200 then Sagamcom gateway F@ST 3864AC NBN then to the RBR. From the RBR it goes though a Netgear ProSafe GS108 to the RBS. This set up has been like this for over a year with no problems till the other morning.
Form the Orbilogin page i do remember pressing the remove this satellite at somepoint during my efforts to get the problem solved hoping that i could get it back by doing a new system set up, which i tried but with no success both via the app on my phone and the orbilogin webpage.
If i had any hair i would be pulling it out, just going round and round in circles getting nowhere fast.
Hope some of this info answers your questions.
Cheers
Adrian
Connect a wired PC directly to the RBS and attempt to connect to it's web page there. Use a different browser with out any proxy features enabled on the browser. It should connect to the RBSs web page and show a log in screen.
Take the RBS from it's remote location and place it near the RBR. Wirelessly sync the RBS to the RBR here. Press the sync button on the RBR first then RBS. This get it connected correctly?
Your ISP modem has a built in router already. What mode is the modem working in currently? Router or is it bridged?
combatpantz wrote:Thank you for the reply.
I have found the IP address via the RBR web page, but can not connect to this page as i get a page saying "can not connect check proxy or firewall"
I followed some instructions on how to use no proxy and also turned firewall off and still could not connect to the RBS IP page ( with my limited knowledge ).
I then unplugged my LAN cable, did a reset and tried a wireless sync. This did not work still a pulsing white LED and not showing up as a satellite. It has dissapeared from my connected devices as it should since i unplugged it.
I live in Australia , my IPS supplier is Optus , the signal goes through a NBN Arriscm 8200 then Sagamcom gateway F@ST 3864AC NBN then to the RBR. From the RBR it goes though a Netgear ProSafe GS108 to the RBS. This set up has been like this for over a year with no problems till the other morning.
Form the Orbilogin page i do remember pressing the remove this satellite at somepoint during my efforts to get the problem solved hoping that i could get it back by doing a new system set up, which i tried but with no success both via the app on my phone and the orbilogin webpage.
If i had any hair i would be pulling it out, just going round and round in circles getting nowhere fast.
Hope some of this info answers your questions.
Cheers
Adrian
