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Forum Discussion
jkevincook
Oct 03, 2020Aspirant
Orbi RBR50 connects to Internet but devices don't
Thanks in advance for any community responses and assistance!
Summary:
My Orbi connects to the internet, but devices (both wired and wireless) cannot connect to the internet. This is NOT a double NAT problem because my modem is a Netgear CM1200 modem only and not a router.
Symptoms:
- Any device, wired or wireless, can happily connect to the Orbi.
- No device, wired or wireless, can get through the Orbi to the internet.
Notes:
- Tracert gets me from any device to the Orbi and dies at the Orbi
- I have performed a factory reset and new Orbi install multiple times
- I have reset the modem
- Orbi firmware has been updated to the latest
- Orbi admin interface (browser) and orbi app (mobile device) both work fine
- Both indicate a good connection to the internet.
- Speed test on both indicates 900+ Mbps
- If I set the Orbi as an access point and use an old router between the Orbi and the modem, internet access is unfettered for all devices. Reverting back to Orbi as router (and of course removing the old router) returns to the lack of access problem. Using the Orbi as an AP is not an option because
I want to use the Orbi as a router (Parental controls, Armor security and other features are only available as a router.) Plus I prefer the simpler network topology.
Again, Thanks for any assistance in advance.
Really interesting:
I telnet-ed into the Orbi and noticed that resolv.conf was NULL. I editied it so that it contained working DNS, rebooted and viola!
System works!
15 Replies
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- MstrbigMaster
Can you log into the Orbi to check settings to make sure you are not blocking? Unless the Orbi is defective, or you are blocking devices, or you need to flush DNS, forget networks, etc., on the devices, there is no reason why you should get to the net through the Orbi router.
Who is your ISP and what equipment did they provide?
What is the current firmware on your Orbi device?
What device is your Orbi router connected to?
Try these settings if you can get into the router:
Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence.
Enable WMM, Implicit BeamForming, Mu-MIMO
Set Short preamble mode. Save settings, reboot Orbi.- jkevincookAspirant
thanks for the reply Mstrbig
Firmware is 2.7.0.70.
I can log in to the admin interface and there is no explicit filtering or blocking.
My ISP is Comcast. Topology is Modem (Netgear CM1200) ->Orbi Router->backhaul to switch->satellites and other hardwired devices.
I've tried it with and without the switch and with and without hardwired devices and backhauls.
I did flush the DNS - no joy.
I try the other things you suggest then will reply here.
- MstrbigMaster
Go to orbilogin.com > advanced > Internet setup and share what you see there
Then go to Lan Setup and share what you see there