ORBI RBR50 Internet Connection keeps Dropping

Question

Hi,&nbsp;Model: ORBI RBR50 w/ 1 satFirmware: V2.0.0.74OS: Win7, Android&nbsp;First, I appologize for starting yet another thread on this subject. Second, I'm not a network expert...know enough to be dangerous.&nbsp;As others have noted, the internet connection keeps dropping.&nbsp; It happens regularly on my Win7 laptop and my LG G4 android phone.&nbsp; The lan connection remains in tact, just the internet connection is lost.&nbsp; To get internet back I have to force reconnection to the lan by disconnecting and reconnecting on my Win7 unit or shutting off and turning back on the wifi on my phone; reconnection is to the internet is fixed immediately after these actions, connected is re-established.&nbsp; I noticed last night for the first time that it also dropped my internet connection to my Bell sat receiver (I have a USB wifi dongle connected to the receiver); though I should also point out in all fairness that I have only had the one disconnect on the Bell sat so it could have been an actual problem with the Bell Crave TV site.&nbsp; I have not seen the issue yet on my Roku devices or other devices on the lan.&nbsp; So far my wife has not noticed her Win10 labtop having this issue.&nbsp;I forced my laptop and phone to "forget" the lan connection so that I would have to re-enter the lan password and have the units set up a fresh connction.&nbsp; This did not help.&nbsp;I have not done a factory reset on the ORBI.&nbsp;I searched the forum but the solution seems to be to upgrade the firmware to v1.12.0.18, which is older than my current version, so that's not a solution.&nbsp;Internet connection is through a modem supplied by my ISP (Virgin Canada).&nbsp; It's wifi radios are turned off.&nbsp; The ORBI router is hardwired to the modem.&nbsp; Both the ORBI and the modem have DHCP services are turned on (admittedly, I'm not sure if this should be.&nbsp; Are they causing each other conflict issues of some sort?&nbsp; When I look at the connected device list on the modem it shows only 2 devices: ORBI and my OOMA phone, both of which are hardwired to the modem, so the modem DHCP is supplying the IP address for only those units.)&nbsp; All other devices on my lan show up only in the ORBI connected device list.&nbsp; The ORBI network settings seem to be good: the gateway and DNS addresses are valid, and in deed must be since internet access does occur.&nbsp; Signal strengths are good.&nbsp; My house is only 2000 ftsq.&nbsp; All devices are connected to the ORBI sat except Belkin Wemo light switch, which is connected to the ORBI router.&nbsp;&nbsp;So, where do I go from here?&nbsp; How do I diagnose this further and solve it?&nbsp;This is very annoying.&nbsp; If I can't get a solution I'm going to return the unit to Bestbuy and go Linksys or Google&nbsp;or something else for whole-house coverage.&nbsp; I chose ORBI because of the good reviews and in deed it does work well...when it works.&nbsp; I should have dug deeper to find this apparent outstanding issue.&nbsp; The Netgear support sucks.&nbsp; I bought the unit in June and my "complimentary support" expired in Sept.&nbsp; Now they want me to pay them to fix their problem, and I'm pretty sure it's their problem because the equipment I previously used never had this issue.&nbsp;Hope someone can help.&nbsp;Peter

aaz · Answer

Sounds like you have two routers inline to each other. You should either change the ISP router to a Bridged modem mode (ask your ISP) that will make the Orbi the router, or change the Orbi to AP mode.

Since my ISP router was causing issues before that required a reboot daily pretty much I personally set the ISP to bridged, and the Orbi as the router. My connection has been rock solid for the last month with no unscheduled disconnects.

myfathersson · Answer

aaz,&nbsp;Thanks so much for the reply.&nbsp; You are correct, a detail I failed to mention in my original submission is that the both the ORBI and the modem are acting as routers.&nbsp; After submiting my message I stumbled across a site where the disconnect issue was cleared up by setting the ORBI in AP mode, which I've had just done before you message arrived.&nbsp; I'll see if the simple solution works.&nbsp; If not, then I'll look into following your suggestion.&nbsp;Again, thanks very much.&nbsp; You've been very helpfulPeter

myfathersson · Answer

Update:&nbsp; Still dropping after setting Orbi in AP mode.&nbsp; I'll try setting the modem/router to bridge mode and the Orbi back to router.&nbsp; Will also try rebooting everthing before changing modes.&nbsp; Never know, may help.&nbsp;Will update later with results.

dx · Answer

Hi myfathersson,&nbsp;Curious if your Orbi issue is resolved? I'm facing the same problem and have an identical setup, firmware version as you do.&nbsp;Thanks,DX

myfathersson · Answer

DX,&nbsp;Since changing the ORBI to AP mode, turning off wifi on the modem and rebooting everything from the wall in, I have seen improvement.&nbsp; I'm still getting dropouts, but far fewer.&nbsp;&nbsp;The next step is to reverse the roles of the modem and the ORBI, putting the ORBI back into router mode and putting the modem into bridge mode.&nbsp; The problem is, the little research I've done to date has shown that the modem provided by my ISP--a Sage F@st 5250--doesn't have a bridge mode setting, but that with some messing around you can get it to behave in a similar fashion.&nbsp; I'm not an expert so messing around is not a light thing for me.&nbsp; I haven't gotten around to doing anything about this...busy, busy, busy.&nbsp; Sorry I don't have better news.&nbsp;&nbsp;My networking skills and knowledge are not such that I can solve problems quickly.&nbsp; If anyone has suggestions for how to diagnose the problem using logs and other tools I'd appreciate hearing from you.&nbsp; I still don't know if the issue lies with the modem, the ORBI or my network config.

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ORBI RBR50 Internet Connection keeps Dropping

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