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ygarti's avatar
ygarti
Aspirant
Feb 24, 2020

ORBI RBR50 multiple wifi disconnection

Hi All,

 

i am having some issues with RBR50 every few hours my wifi is diconnect for a few secondes and return back

 

I thought that the problem was with the RBS50 so i disconnect it and i was still getting wifi disconection from the RBR50

 

i am on the lateset FW and i already did restore to factory default and it didn't help

 

i don't know what to do next i tried everything i can think off

 

i don't want to replace my very expensive router RBK50 but i am really frustrated from this situation and dont know what to do

 

 

the person that will help me will gain eternal life :)

 

Thanks a lot

4 Replies

  • Retired_Member's avatar
    Retired_Member
    Feb 24, 2020

    It always helps if you state which FW version you're on and how you came upon it.  Meaning, did you manually do the update or let NG push it to you automatically?

     

    In this forum there are several postings of unsettled FW versions and in most cases, the user upgraded on their own which resulted in having to roll back to the previous versions.

     

    One other item,...you may have others post here and suggest you try this and that.  If you have the time that's fine, however, if your system was working before the FW update, then chances are the new FW is the cause of your problems.  The choice is yours.

    • ygarti's avatar
      ygarti
      Aspirant
      Feb 24, 2020

      Hi

       

      i am using V2.3.5.30 which is offical FW (as far as i know)

      i did it using the Orbi admin page (i didn't download anything or at least i don't rember)

      i tried every solution that i found but nothing worked

       

      any sugestion i will be glad to try becuse right now the situation is not great :)

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Feb 24, 2020

        What is the Mfr and model# of the ISP modem the NG router is connected too?


        What is the size of your home? Sq Ft?
        What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

         

        What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
        Any Wifi Neighbors near by? If so, how many?

         

        Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

        Try disabling the following and see:
        Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

         

        My RBK50 is working on with the above suggestions and on v2.5.1.8. 

         

        ygarti wrote:

        Hi

         

        i am using V2.3.5.30 which is offical FW (as far as i know)

        i did it using the Orbi admin page (i didn't download anything or at least i don't rember)

        i tried every solution that i found but nothing worked

         

        any sugestion i will be glad to try becuse right now the situation is not great :)