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BKP153's avatar
BKP153
Aspirant
May 17, 2020

Orbi RBR50 system blocking Madden app

I upgraded to on Orbi system at the end of last year and everything was working great.  Out of nowhere, I could no longer log into my Madden app on my iphone or ipad.  It may or may not have coincided with the firmware update V2.5.1.8 but I am not sure.  I thought it was the app but I contacted their tech support and they determined it was my WiFi.  I can connect with no problem using cellular data but if i switch to my WiFi, I get an unknown error and the app stops loading.  A few weeks ago it started working again but then stopped again a couple days ago.  I am also unable to connect to my credit union's website so I assume it is the same problem?  Any ideas??

8 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 18, 2020


    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    • BKP153's avatar
      BKP153
      Aspirant
      May 18, 2020

      I upgraded the Orbi's Firmware to version about a month ago (V2.5.1.8).  My internet connection is through an RF Antenna so there is not a modem between the Orbi and the antenna. 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        May 18, 2020

        Do you have Armor or Circle enabled on the RBR? 

         

        What is the IP address the RBR is getting from your ISP? Something like ##.##.###.### or is it a 192, 172 or 10 IP address on the Internet port?