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completely's avatar
completely
Guide
Oct 15, 2018

Orbi RBR50 USB external hard drive server can't be accessed. Used it as a NAS Help plz!

Attached a WD Element to my Orbi RBR50 via USB port as NAS. Mainly used as music library for SONOS. 

Was working fine.

Now I can't see anything on Netgear app Readyshare menu.

Tried on my Mac Go--Connect to Server, and got "There was a problem connecting to the server readyshare. The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again."

Also tried connecting server "rbr50" on Network menu. I used to access that with no problem. Now it keeps asking me name and password which I never set up.

Who can help me plz? Big big appreciate it!

 

lee

Troubleshooting

9 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 15, 2018

    Does the drive appear on the Routers web page UI?

    Was the FW recently updated? What version of FW is currently loaded?

    • completely's avatar
      completely
      Guide
      Oct 16, 2018

      FURRYe38, thank you so much for your reply!

      Unfortunately, I don't see the USB option on router web page (screenshot attached. I've searched online before, some people say they change USB settings on Advanced page, but mine doesn't have that option.)

      The FW is:

      Router Firmware Version
      V2.2.1.21

      it's the most updated ver.

      Any suggestions? Appreciate it!

      • FURRYe38's avatar
        FURRYe38
        Guru
        Oct 16, 2018

        Something that NG hasn't really officially released as of yet. 

        I think you should look into a USB to LAN adapter for your external USB drive until NG comes out with something for the Orbi. 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Nov 07, 2018

    Hi All, 


    I have checked this with the team. Orbi has not been updated to use Readyshare features as of right now it only officially supports Readyshare print for printers via the USB.

     

    Regards, 
    Blanca 
    Community Team

    • completely's avatar
      completely
      Guide
      Nov 09, 2018

      Hey Bnalca,

       

      thanks very much for your reply. The point is it had been working since I bought the router. After like two three months, it stopped recognizing the external hard drive...

      Any possible explanation for that?

      thanks

  • JohnFeikema's avatar
    JohnFeikema
    Initiate
    Nov 30, 2018

    Did you get it working again? This is exactly what I want to do. Just purchansede the ORBI but I'll return them if this doesnt work. THanks.

    • completely's avatar
      completely
      Guide
      Dec 01, 2018
      No luck at all. I’ve searched all over the internet for a solution, no luck. From what I’m guessing, there were some older versions firmware which possibly allowed the external hard drive detectable. However, after an auto update somewhere around this late summer(2018), it stopped working. And NG OFFICIALLY claims this Orbi system USB only supports printer (which means: don’t you blame them for what has changed, because they never meant to let this USB thing happen).
      I’d owned an NG ac1750 router for about two years, and the USB connection worked reliably with my Sonos, and you could actually share files anywhere within network.
      I’d recommend return the Orbi and read some more reviews...if the external hard drive is very important.
      Hope this helped.