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Forum Discussion

Follower

Oct 12, 2018

Orbi RBR50 wifi connection not working and sending 404 - not found message

We have an Orbi RBR50 that I purchased and installed to create a stronger wifi network for streaming and multiple device usage. The only device it will let connect to it properly is my MAC and even t...

Troubleshooting

Guru - Experienced User

Jan 28, 2019

Any progress on this?

jdtx120 wrote:

tcl tv gpkeeps disconnecting from orbi wifi.

Aspirant

Mar 12, 2019

Went through the same disappointment with my Orbi. It just started throwing 404s and not allowing connection to many devices. Factory reset made it come back to life but frustrating to see that this issue hasn’t been resolved/addressed.

FURRYe38
Guru - Experienced User
Mar 12, 2019
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

There is newer FW available.

lepack wrote:
Went through the same disappointment with my Orbi. It just started throwing 404s and not allowing connection to many devices. Factory reset made it come back to life but frustrating to see that this issue hasn’t been resolved/addressed.
- lepack
  Aspirant
  Mar 12, 2019
  Current FW is 2.2.1.210. Is this the latest? ISP router is a Cisco DCP3825. Thanks!
  - FURRYe38
    Guru - Experienced User
    Mar 13, 2019
    What model Orbi do you have?
    
    50 series new FW:
    
    https://community.netgear.com/t5/Orbi/New-NetGear-Orbi-RBR50-RBS50-Firmware-Version-2-3-0-32-now/m-p/1712445/highlight/true#M53629
    
    20/40 series new FW:
    
    https://community.netgear.com/t5/Orbi/New-NetGear-Orbi-20-40-Series-Firmware-Version-2-3-0-28/td-p/1714639/jump-to/first-unread-message
    
    Modem Combo Units:
    This would be a double NAT condition which isn't recommended. Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
    
    lepack wrote:
    Current FW is 2.2.1.210. Is this the latest? ISP router is a Cisco DCP3825. Thanks!