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Forum Discussion
ORBI RBR50 with wifi 5 using Armor app drops connection
Problem:
I have Armor bitdfender installed on my iphone device using the ORBI RBR50 with 1 satellite. My device will hang as if it is not connected to wifi. This problem occurs intermittently and seems to be more prominent after the device has not been used for 5-10 minutes.
Work Around:
Pausing "armor app protection" then immediately "turn on armor app protection" seems to be a frustrating work around.
Support Proposed the following on Aug 14, 2021:
1. Remove Armor App
2. Remove Orbi App
3. Reset Router and Satellite to factory settings
4. Reinstall 1,2,3, in reverse order and use with factory settings unchanged.
Results:
Update August 16, 2021:
All 4 steps were completed on August 15, 2021. The “Bitdefender For Armor App” still has the same problem. I will repeat the problem I noted in every problem report since I initially installed the app…
Problem:
“The phone installed with the “Bitdefender for Armor App” on the device, hangs intermittently when activating any app requiring a website. The app seems to be more susceptible to hang on the web after the device has not been used for 5-10 minutes.”
Netgear Armor Apps:
I have included a picture of 2 different apps. One works properly and one does not. I have also included a picture of the ORBI app “offline” and a “website hanging “. See attachments…
Note on 2 Different Apps:
1. “Bitdefender for Armor App” does not function properly when installed on my device.
2. “VPN for Armor App” does work when installed on my device.
Other Complaints:
I have checked netgear community FAQ for similar problems with other people that used the Armor App. I found many people with the same problem reported in 2019. Unfortunately their was no solution.
Does anyone have a solution yet?
I have Armor bitdfender installed on my iphone device using the ORBI RBR50 with 1 satellite. My device will hang as if it is not connected to wifi. This problem occurs intermittently and seems to be more prominent after the device has not been used for 5-10 minutes.
Work Around:
Pausing "armor app protection" then immediately "turn on armor app protection" seems to be a frustrating work around.
Support Proposed the following on Aug 14, 2021:
1. Remove Armor App
2. Remove Orbi App
3. Reset Router and Satellite to factory settings
4. Reinstall 1,2,3, in reverse order and use with factory settings unchanged.
Results:
Update August 16, 2021:
All 4 steps were completed on August 15, 2021. The “Bitdefender For Armor App” still has the same problem. I will repeat the problem I noted in every problem report since I initially installed the app…
Problem:
“The phone installed with the “Bitdefender for Armor App” on the device, hangs intermittently when activating any app requiring a website. The app seems to be more susceptible to hang on the web after the device has not been used for 5-10 minutes.”
Netgear Armor Apps:
I have included a picture of 2 different apps. One works properly and one does not. I have also included a picture of the ORBI app “offline” and a “website hanging “. See attachments…
Note on 2 Different Apps:
1. “Bitdefender for Armor App” does not function properly when installed on my device.
2. “VPN for Armor App” does work when installed on my device.
Other Complaints:
I have checked netgear community FAQ for similar problems with other people that used the Armor App. I found many people with the same problem reported in 2019. Unfortunately their was no solution.
Does anyone have a solution yet?
2 Replies
Netgear has set up a community forum specifically for the Armor product. Most of the people who watch that forum are more likely to have experience with Armor and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
https://www.netgear.com/landings/armor
Good Luck.
Wgushue wrote:
Support Proposed the following on Aug 14, 2021:
1. Remove Armor App
2. Remove Orbi App
3. Reset Router and Satellite to factory settings
4. Reinstall 1,2,3, in reverse order and use with factory settings unchanged.
Results:
Update August 16, 2021:
All 4 steps were completed on August 15, 2021. The “Bitdefender For Armor App” still has the same problem. I will repeat the problem I noted in every problem report since I initially installed the app Unfortunately, there was no solution.You are able to talk to support? I certainly hope you call them back and say, "Case not closed."
