Orbi RBR750 VPN iPad setup errors

Question

Keep getting "server poll timeout, tryiing next remote entry" I followed instructions, enabled VPN, downloaded IOS file and transfered to iPad. Checked DDNS (NO-IP), verified event log is being redirected to my WAN IP, event log also shows the VPN ports when it tries to connect.

When I test, I turn off WiFi on iPad and use cell connection.

Orbi is primary router, so WAN IP is the real external IP. No other router or firewall between ISP and my house. Using FiOS 1 gig service.

Thanks in advance for any help...

Vipz

CrimpOn · Answer

There is a lengthy article at OpenVPN on troubleshooting:
https://openvpn.net/vpn-server-resources/troubleshooting-client-vpn-tunnel-connectivity/&nbsp;
&nbsp;
Can you paste (or provide a link to)

The ovpn file ('x' over your DDNS name)
The log file (again, 'x' out the DDNS name and IP)

Thanks
&nbsp;
&nbsp;
&nbsp;

ViperNY · Answer

Let me know if this helps,,,,,,&nbsp;2021-10-09 10:16:35 ----- OpenVPN Start -----OpenVPN core 3.git::58b92569 ios arm64 64-bit2021-10-09 10:16:35 OpenVPN core 3.git::58b92569 ios arm64 64-bit2021-10-09 10:16:35 Frame=512/2048/512 mssfix-ctrl=12502021-10-09 10:16:35 UNUSED OPTIONS3 [sndbuf] [393216]4 [rcvbuf] [393216]5 [push] [sndbuf 393216]6 [push] [rcvbuf 393216]8 [resolv-retry] [infinite]9 [nobind]10 [persist-key]11 [persist-tun]17 [verb] [0]2021-10-09 10:16:35 EVENT: RESOLVE2021-10-09 10:16:35 Contacting [XXX.XXX.XXX.XXX]:12973/UDP via UDP2021-10-09 10:16:35 EVENT: WAIT2021-10-09 10:16:35 Connecting to [XXXXXXXX.ddns.net]:12973 (XXX.XXX.XXX.XXX) via UDPv42021-10-09 10:16:45 Server poll timeout, trying next remote entry...2021-10-09 10:16:45 EVENT: RECONNECTING2021-10-09 10:16:45 EVENT: RESOLVE2021-10-09 10:16:45 Contacting [XXX.XXX.XXX.XXX]:12973/UDP via UDP2021-10-09 10:16:45 EVENT: WAIT2021-10-09 10:16:45 Connecting to [XXXXXXXX.ddns.net]:12973 (XXX.XXX.XXX.XXX) via UDPv42021-10-09 10:16:55 Server poll timeout, trying next remote entry...

ViperNY · Answer

OVPN file,&nbsp;clientdev tunproto udpsndbuf 393216rcvbuf 393216push "sndbuf 393216"push "rcvbuf 393216"remote XXXXXX.ddns.net 12973resolv-retry infinitenobindpersist-keypersist-tunca ca.crtcert client.crtkey client.keycipher AES-128-CBCcomp-lzoverb 0

CrimpOn · Answer

Now I am confused.&nbsp; My old Orbi 'smart phone' ovpn file has only the lines before the certificate begins:
clientdev tunproto udpremote xxxx.mynetgear.com 12973resolv-retry infinitenobindpersist-keypersist-tun&lt;ca&gt;
None of that buffer stuff. And my 'smartphone' ovpn file contains all of the certificates and keys in the same text file.
There are not separate files for ca.crt, client.crt, and client.key.
&nbsp;
Either the 750 Orbi produces a different smart-phone file, or you have the wrong ovpn file.
&nbsp;

FURRYe38 · Answer

Netgear has set up a community forum specifically for the Orbi AX With Cable Modem products.&nbsp; Most of the people who watch that forum are more likely to have experience with Orbi with cable modem and know how to work it better than those of us who follow this "general Orbi" forum.&nbsp; Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/bd-p/en-home-orbi-cable
&nbsp;
Thank you.&nbsp;

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Orbi RBR750 VPN iPad setup errors