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Orbi RBR/RBS50 Firmware Update - firmware file is incorrect
My current firmware for my new Orbi RBR50 Router is V2.1.4.16_1.1.23. While trying to download and install the latest firmware update (Version 2.2.1.210), following all the instructions to the letter, I keep getting the error message:
This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.
This screen will automatically return to the previous screen in a few seconds...
I saw on another post that this was the setting for his successful setup of the two systems: BOSE SOUNDTOUCH + ORBI RBR50 Router so that is why I'm keen to update the firmware.
I am pretty sure I downloaded and I am uploading the correct firmware from netgear's website itself. What could I be doing wrong? Please help!
Dear All,
I have gotten to the bottom of the issue finally! My Internet Service Provider (ISP) confirmed with me that their co-branded software is the one preventing all the manual firmware updates I am doing. So unless they themselves release the next firmware update, then I can't do anything else for now :smileysad:. Very frustrating but at least that much has been made clear! At the moment I wouldn't want to hijack my system to netgear default system (removing the co-branding software from the ISP) as it may render it useless for this specific ISP and then they'll penalize me for ruining the device.
Thank you to all who helped.
FURRYe38 wrote:
If you got your Orbi from that ISP who has there branding on the case, then you'll need to contact them as they will probably have updated FW for there Orbi systems. Sometimes ISP get HW from NG and the ISP develop there own FW on NG hardware. In this case, the FW from NG will not work on a specifi branded Orbi system.
jiac wrote:
Please reflash the same firmware version (v2.1.4.16_1.1.23). Once done, try again the auto firmware update.
I'm sorry, I googled how to reflash firmware and I saw an article but it seems very technical and involves hardware tweaking. Might be a bit too technical for me. Otherwise, could you share how one could reflash the firmware as suggested, please? (sorry if it sounds like spoonfeeding... I'm just a layman).
19 Replies
What browser are you using?
Try IE11, FF or Opera.
Besure that your unpacking the .zip file after downloading the file.
Getting the files from this location?
https://www.netgear.com/support/product/RBR50.aspx#download
Besure your model matches. RBR and RBK50 are the same and files should work for both.
Does Auto Update not work to update the system?
jiac wrote:
My current firmware for my new Orbi RBR50 Router is V2.1.4.16_1.1.23. While trying to download and install the latest firmware update (Version 2.2.1.210), following all the instructions to the letter, I keep getting the error message:
This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.
This screen will automatically return to the previous screen in a few seconds...I saw on another post that this was the setting for his successful setup of the two systems: BOSE SOUNDTOUCH + ORBI RBR50 Router so that is why I'm keen to update the firmware.
I am pretty sure I downloaded and I am uploading the correct firmware from netgear's website itself. What could I be doing wrong? Please help!
Hello,
Previously I was using google chrome, now I just tried it using firefox. Same error message:
This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.
This screen will automatically return to the previous screen in a few seconds...Yes, the downloaded file was obtained from https://www.netgear.com/support/product/RBR50.aspx#download
and the filename is RBR50-V2.2.1.210.img which I have extracted from the downloaded zip file (from said website).
Does Auto Update not work to update the system?
No, I don't think so. In the ONLINE UPDATE tab of the firmware page it says:
No new firmware version available.
Current firmware I have as indicated is V2.1.4.16_1.1.23
I only have one RBR50 router and no satellites.
I don't understand why the firmware is not correct :-(
