NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBS-50 satellite drops internet / DHCP
I have hard wired network where all 3 Orbi50 satellites are connected to Orbi50 Router with Cat5e or Cat6 cables. Router is then connected to modem which is on bridge mode.
All Orbi devices have latest firmware 2.5.1.16.
I have hardware warranty until end of july but out of other support on Netgear. I even tried get premium support on support page but it seems it isn't working properly.
On one satellite I have weird issue that drops internet connection on every device which are connected. Some computers are connected to LAN-ports and some with WIFI. These connection drops happen regularly about once or two times a day.
When I check the connection with Orbilogin.net, satellite shows as disconnected. All other satellites have solid internet connection and show as connected.
Weird thing is that when one computer (Macbook Pro) comes from the sleep, internet connection returns to other computers. If Macbook Pro isn't waken from sleep, other computers (iMac and PC) don't get IP-address from the satellite. This also restores the satellite in orbilogin.net as connected.
I have checked the satellites debug.htm page and downloaded the logs. There is panic_log.txt which displays Kernel panic error.
[ 1663] 0 1663 393 19 4 0 0 sh
Kernel panic - not syncing: Out of memory: system-wide panic_on_oom is enabled
CPU: 3 PID: 1564 Comm: curl Tainted: P 3.14.77 #1
[<c021ea2c>] (unwind_backtrace) from [<c021bb24>] (show_stack+0x10/0x14)
[<c021bb24>] (show_stack) from [<c04455e8>] (dump_stack+0x78/0x98)
[<c04455e8>] (dump_stack) from [<c022fb88>] (panic+0x84/0x240)
[<c022fb88>] (panic) from [<c028fc8c>] (check_panic_on_oom+0x54/0x6c)
[<c028fc8c>] (check_panic_on_oom) from [<c028feac>] (out_of_memory+0xb4/0x304)
[<c028feac>] (out_of_memory) from [<c02930c0>] (__alloc_pages_nodemask+0x648/0x6b0)
[<c02930c0>] (__alloc_pages_nodemask) from [<c028e3d8>] (filemap_fault+0x218/0x3b4)
[<c028e3d8>] (filemap_fault) from [<c02a61c4>] (__do_fault+0xa4/0x45c)
[<c02a61c4>] (__do_fault) from [<c02a92bc>] (handle_mm_fault+0x3cc/0x7d8)
[<c02a92bc>] (handle_mm_fault) from [<c022364c>] (do_page_fault+0x11c/0x370)
[<c022364c>] (do_page_fault) from [<c02083dc>] (do_DataAbort+0x34/0x98)
[<c02083dc>] (do_DataAbort) from [<c02096f4>] (__dabt_usr+0x34/0x40)
Exception stack(0xc4471fb0 to 0xc4471ff8)
1fa0: 00001070 00000107 0000003c b6f370bc
1fc0: b6f8f168 095cc304 bef788d0 b6f8f068 b6f8f698 00000000 00000001 bef788bc
1fe0: 00000000 bef78880 00000002 b6f7c990 20000010 ffffffff
@@@@@@@@@ DNI Kernel panic @@@@@@@@@@
the name of mtd is vol_oopsdump
this page have been written,please check another.
have erased successfully11111111.
1 Reply
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the Mfr and model# of the ethernet switch in the configuration?
https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
The one RBS that drops connections, can you move it to or swap with one of the other RBS and see if the problem follows? Place one of the other RBS in place of the problem RBS to see if it does the same thing.
You may want to ensure your LAN cables are all working well and of good quality between the RBS and RBR. I would not mixed CAT versions as 5e is of a older standard. CAT6 is recommended throughout.
