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ORBI RBS50 (RBK50) Firmware upgrade - MAC TFTP -New Purchase not working
NB my model number is not listed - but it seems closest to the one above
I have purchsed this Orbi RBK50 Mesh Wifi System https://netgearstore.sg/collections/orbi-wifi-mesh-system/products/netgearorbi-rbk50-mesh-wifi-system-ac3000-1-router-1-satellite.
AC3000 1 router - 1 Satellite
According to the Orbi app from page the firmware version is V2.4.25.961
Unused fresh out of the box the router cannot find the satellite - after waiting for 1 hour on the support line they told me your firmware is corrupted ...
"You should follow the steps here (https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client) to upload firmware to a NETGEAR router using TFTP client."
The steps are:
- Download and save the router’s firmware onto the desktop of your computer. Make sure to extract the file from the zip folder. The firmware file format is either a .img or .chk file.
- Download and install the Tftpd64 software from: TFTP Client
For Mac users, a free client can be downloaded here: Mac TFTP Client - Connect a PC wired to the router and set it to have a static IP address (example 192.168.1.10).
For Mac users, go to Beginner: How To Set Up A Static IP in Mac OS X and proceed to step 5.
Gregstar>> Static IP set up on ethernet.
I have set my Mac to the static IP address as suggested and I have the MAC TFTP Client with the Address 192.168.1.1 and download and set the file RBS50-V1.5.1.16.img to send. Reading on to the instructions
5. Unplug all port connections from router except this PC.
Gregstar>>> the only connection is an ethernet cable connecting the laptop to one of the LAN ports in the router.
6. Turn router OFF for 10 seconds and then turn it back ON
Gregstar>> comply
7. Watch the Power LED. It will start with an orange color and then start flashing. ??
Gregstar >> the LED starts orange and goes to green - What does this mean?
8. Press PUT button on the Tftpd64 utility to perform the firmware upload.
Gregstar >> on the recommended Mac TFTP client the button is start (not PUT)
9. You should see a pop up saying that “0 block retransmitted”. If not, you may need to repeat above.
Gregstar>> in the dialog the "sent Block 0 of 46,337"
I then get " An error of type 65 occured".
Then I sat for another hour trying to get support, getting to queue number 4 the line disconnect, and on calling back the queue number is 17. So I am turning to you lovely community
What am doing wrong?
First off please confirm the FW version seen on the RBR using a wire connected PC and web browser connected to 192.168.1.1.
You can directly update the RBS to v16 by using this process first on the RBS:
Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minute. The PC will get a IP address from the satellite. it will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the RBR.
The RBR will need to be updated as well to v16 before you attempt to connect the RBS to the RBR. They need to be on the same version of FW.
11 Replies
First off please confirm the FW version seen on the RBR using a wire connected PC and web browser connected to 192.168.1.1.
You can directly update the RBS to v16 by using this process first on the RBS:
Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minute. The PC will get a IP address from the satellite. it will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the RBR.
The RBR will need to be updated as well to v16 before you attempt to connect the RBS to the RBR. They need to be on the same version of FW.
Hi FURRYe38,
Thanks for the quick response.
When I connect to 192.168.1.1 on the Router I am pushed through a configuration process (not configured due to many resets) Do I need to complete that process to get he FW version of the router?
The following is done using DHCP? And to confirm this is the satellite, not the router?
FURRYe38 wrote:You can directly update the RBS to v16 by using this process first on the RBS:
Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minute. The PC will get a IP address from the satellite. it will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page.
Yes.
Yes.