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Forum Discussion
Orbi registered to another user
I have an Orbi and when I’m trying to use the Orbi app it tells me it’s registered to another user. Not only do I see that this is a common issue, but I don’t get why it’s happening to me now. When I bought it I set it and its satellites up, and didn’t encounter this. No one was registered to it, and I made my own registration that day. Why it’s now acting like that never happened, I don’t know. Im told Darren or maybe one other person can fix this easily and I need resolution asap. I need this for work, daily.
21 Replies
adamreinhardt wrote:
I have an Orbi and when I’m trying to use the Orbi app it tells me it’s registered to another user.Could you make a screen shot of this error message and post it?
I'm assuming that when you log into https://my.netgear.com with your Netgear ID and password, this product shows up in the list of Registered Products, correct?
I suspect that this situation may be a result of ambiguity in the term "registered".
- Informing Netgear that you have purchased a product on the Netgear web site is one form of registration.
This action starts the timer for that wonderful "90 days of complimentary support" and the one year hardware warranty. - Setting up the Orbi 'app' to administer a specific Orbi system does not require the router to be officially recorded with Netgear. When someone connects the Orbi 'app' to a router (locally, on the LAN) the router could be considered registered to the specific Netgear user named that was used to open the Orbi app. But, oh dear. What if when the Orbi app was first installed, and the user followed the instructions to "Create a New Account", the Netgear user name was entered incorrectly? (even 1 character different is still "different") Now, when you log into the Orbi app with the Netgear user name spelled correctly, it says, "Not so fast. This router has already been registered to a different Netgear account."
Your impression is entirely correct. Only a forum moderator can clear this up. The method is to send a Private Message (PM) to one of them by clicking on their screen name, such as KevinLiT and select the option to Send a Private Message.
Include information that would not be posted on a public forum, such as:
- Who you are and how to reach you.
- Which specific Orbi system this is (Model and Serial number)
- When purchased and registered with Netgear.
- How it seems to be "registered" to a different Netgear account.
They can access the Netgear app database and find what's going on with this specific router.
p.s. It's the weekend. I don't know what staffing Netgear has on the weekends.
- Informing Netgear that you have purchased a product on the Netgear web site is one form of registration.
Hello adamreinhardt,
Welcome to the NETGEAR Community!
Are you still having issues with your Orbi product registration?
Best,
Kevin
Community Team
- Hi Kevin, I’m having this issue with a rbr850 router I’m moving to a different location. Someone else set it up at its old location and they are out for military reserve training for the next few months. Need to setup security but can’t because it is already registered. Can you be of assistance?
lmusielak wrote:
Need to setup security but can’t because it is already registered.Registered for what?
The standard registration process just covers support and warranty. It has nothing to do with any settings that affect security.
So maybe you can explain what you are trying to achieve that involves "registration".
lmusielak wrote:
Someone else set it up at its old location and they are out for military reserve training for the next few months.If they have Internet access, they can unregister by "remote control".
How do I unregister a NETGEAR product from my NETGEAR account? | Answer | NETGEAR Support
more here:
NETGEAR Product Registration FAQ | Answer | NETGEAR Support
